Entertainment EarthReviews of entertainmentearth.com

**UPDATE- I received my refund on Sunday May 4. Appreciate the kindness and speed of their customer service and will continue to buy from EE! ***UPDATE- I got a response from EE and they are helping with a claim and I will update further when resolution is final but they did respond quickly and was happy with the email exchanges but I did speak to a male at customer service in the past hour and lets just say he was overly unfriendly and barely let me speak. Ive had a lot of orders with EE and usually everything is absolutely perfect and I do look forward to more orders and I thank Entertainment Earth for reaching out quickly and will update further when I receive the actual refund.*** I placed an order with Entertainment Earth for 2 of the Funko Stranger Things mystery mini season four 4 packs for $26.99 each. I should of received 8 random mystery mini figures. I received my order and only received a total of 2 figures not 8. I paid $53.98 plus tax. I sent in pictures and the weight of the UPS package was only 9oz. I have attempted to reach Entertainment Earth by chat and phone. Phone recording is telling me no customer service is available. I need help getting this resolved and I can't reach the company by any means.

Numourous order from this site. Reasonable prices and emailed newsletter is a nice alert for new stuff. New items seems to get added to this site before some other competitors so if you act quickly, I’ve never had issues with pre-orders unless the manufacturer cancelled a product. Once in a while, packaging is not as nicely padded as it should be and has resulted in dinged product boxes. Customer service has always resolved any issues I might have had. They’re always friendly and courteous. Website is updated when items sell out so I’ve never had an issue with ordering something that’s been oversold.

Just had a pleasant experience with Entertainment earth! Amazing customer service! Very polite and helpful. Took care of a small problem very professionally. Thank you! You now have a new happy customer!

There is a high customer expectation in the execution and expected results with pre and post customer service support to ensure fulfillment and completeness in any consumer trade. My recent engagement with Donald have genuinely presented an undisputed passion and execution of ethical attributes in customer service. His orchestration enhanced customer confidence that creates and cultivates a trustworthy and dependable relationships with the customer. This achievement reflects excellence in leadership and innovation that is the foundation of Entertainment Earth. Thank you. Blessings

I spoke to Donald Tapia about my email and issue with my order. He got my information and kindly resolved my issue and fix it quick. He was kind and friendly over the call. I am happy it was resolved and made me happy at the end. He was professional with my problem. I recommend speaking to Donald Tapia. Thank you Donald and have a good day.

I had some confusion about my recent order, and Dan was absolutely stellar in helping me get it sorted out. Hope to deal with him again on my next order!… thanks, Entertainment Earth!

Called today and spoke with Donald Tapia. I needed to make a couple changes on a previous order. Not only did he help me with that but also gave me some tips on how I could look at things myself. Very helpful. Always get great customer from the staff at Entertainment Earth.

Great customer service. I was attended by Donald Tapis, he was very helpful and made things run smoothly. 10 out of 10.