Jonathan
Orders from the website arrived…
Orders from the website arrived three-five weeks late and there was a live fly (yes, a fly) in one container prepared by a third party vendor. Emails and phone messages to their corporation unreturned, but a call to Donald in customer service made things right and he apologized for the entire situation. His attention to detail and genuine concern about keeping me as a customer will retain my business. Without his response, I was done with EE but he made a difference.
Response from Entertainment EarthDec 29, 2020
Hello Jonathan! Thank you for reaching out to leave a review of your experience with Donald. We are thrilled to hear he was able to make things right and provide a resolution for the problem. We look forward to serving your needs in the future! Thank you, Sam


