Entertainment EarthReviews of entertainmentearth.com

I placed an order, and it's still processing. It's been nearly a week. They better ship my order or I will report them to the FTC. I hate websites that **** around.

Here's my honest review of EE: This company has its good and its bad, but unfortunately the bad outweighs the good. First of all, they have an enormous selection of items for collectors, from Funko Pops to any action figure you can think of. And they often get the products in earier than most. They also sell older Pops that you may have missed out on. I don't know how I feel about this. On one hand I think it's great that I can purchase things for retail price that have an outrageous price on sites like eBay. But on the other hand there are a lot of people (sometimes myself included) that ended up paying a premium for a specific Pop or figure only to find it 3 months later or a year later on EE for a fraction of the price. That is an issue for some of us, not only because we had to pay a lot for the items, but because what they are doing lowers the value of the items, sometimes significantly, making it practically worthless in some cases. One of the most exciting things about collecting Pops is watching the value go up on some of them. When EE gets older products in stock the value halts and usually even goes down. No collector likes that at all. Even those of us who never had the item usually don't even want it anymore because we know the value is about to take a nose dive. Their prices are not as bad as some people say. I know plenty of sites that charge a lot more. EE (usually) charges a little bit above retail, which in my opinion is very fair. Now let's talk about the biggest issue of all: Shipping. Yes, their shipping prices are outrageous and sometimes even unfair. This is how they work when you place a pre-order: for example, you put 3 or 4 items in your cart, one is due to be released in a month, the others in 3 or 4 months. When the first item is ready to ship they charge you for that item only, BUT they charge you for shipping on ALL OF THE ITEMS. Not sure why they do this, but some say it's so you don't cancel your other orders, which I've done quit a few times. I'd also like to add that when you place a preorder you never know when it's going to ship. It might say that it's not due for 6 months but then it ships out 2 weeks later. That happened to me when I placed a preorder that wasn't due to be shipped until the following year (about 8 months time) and it actually shipped just a few days later. Yes, part of me was happy about that, but at the time I had a specific amount of money in my bank to pay rent and bills and out of nowhere EE comes along and takes $200 from my account. A heads up would have been nice. Even just an email the day before would have worked just fine for me and everyone would have been happy. Apparently they have major issues with people canceling orders so they try to be as sneaky as possible. Unfortunately most people are not aware of their tactics and end up falling for it. Now, onto the biggest issue of all: the shipping. As I type this I am waiting for my order to ship. They charged me for the item over 10 days ago and it has been "processing" ever since. If you ever order from EE then prepare to have your order stuck in processing for up to 2 weeks. That alone makes me want to give 1 Star. It really takes the excitement out of receiving the package. You just wait, and wait....and wait. And when it finally does ship, EE uses the slowest shipping service there is, so there's another 1-2 weeks of waiting. So basically, after you're charged for your items and you think you will be receiving them soon, think again. You'll be waiting up to a month. That was the deal breaker for me, and the reason I rarely order from EE anymore. If it wasn't for that then I would definitely order from them often. There are a lot of people who complain about their orders arriving damage and how much of a pain it is to return or even replace their items. I have only had that issue one time. So let me give credit where it is due and say that 90% of the time my packages have arrive in mint condition. That said, I never bothered trying to return or exchange the item. It wasn't badly damaged enough to deal with the hassle. Finally, I'd like to mention something that happened to me recently, that I read others complaining about quite often. 2 months ago I ordered 3 items. I was charged for all three and two of them had shipped. The other was on backorder. About 2-3 weeks later I'm still waiting and waiting for the other item to ship. Eventually I check my account one morning and the item had disappeared completely. I emailed EE and their response was that they tried to contact me because weren't able to charge my card for the item and had to cancel it. Wait...WHAT? Yes, they tried to charge me twice for the same item. They already charged me for it once and I know this for a fact, 100%. I didn't read it wrong or miscalculate anything. I know EXACTLY what I was supposed to be charged for all 3 items and shipping and that's exactly what they charged me.

I haven't received my hange pop I preordered on March 2021. Not only have I not received it even though ive been charged for it while it still says payment pending but I have to wait until June of 2022. Everything we get close to the shipping date it changed to a later date. Before it was May, then January and now June. Not going to lie it's really pissing me off. I payed for something that has taken a year to ship and still hadn't shipped

First off EE can thank one of their customer service reps for the 2nd star, otherwise they would have one. So, I ordered a bunch of stuff from EE and was obviously irked by having to pay shipping before my items were even in their warehouse, but I let it slide figuring they might make it worth while (Sitting @5 stars). About two day later I order more items but from BBTS and of course they don't charge shipping until the items actually ship (Sitting @4.5 stars). After about three day the in stock items from BBTS shipped (all the same shipping from both stores) and still no word from EE (Sitting @4 stars). By the time my order from BBTS arrived, EE STILL hadn't shipped my items (Sitting @3 stars). When my items did finally arrive about 40% of what the said shipped hadn't even been put in the box, and yes they had charged me! (Only @1 star at this point) So I contacted customer service only to find out that I would have to drop to the end of the pre-order line in order to get my items! Thankfully for EE the rep refunded my money immediately and canceled those items so I could buy them from BBTS. So to sum up, I will never be ordering anything else from EE and it's only thanks to that one rep that I don't cancel all my preorders and move them to BBTS.

They have a great selection and I do order from them a lot because you cant find this stuff in stores. Their shipping is HORRIBLE. It is way overpriced and after I get the shipping notification..it takes about a month it arrive. It is shocking how much they charge for shipping and how long it takes. I have an email shipping confirmation that is 5 weeks ago and still no item. And this happens everytime.

Again another sub par "mint guarantee" delivery. I seriously think EE kicks and bends my items before stuffing them in their "mint Guarantee" Shipping box. I have ordered so many items from you that come bent, creased, and with holes in it. When I first ordered from EE (1998) they took pride in their shipping and items condition. They rarely care anymore. I will be very soon calling and don, who will answer, (always does and he seems to not care either) and cancelling my 47 other pre orders. I will say I'll be taking my business to Big Bad Toy Store from now on. EE you disappoint in every way.

I consistently receive damaged funko pop figures due to your packaging or lack of. I have been a loyal customer who has spent an enormous amount of money on your site, specifically because you offer 100% mint guarantee. Lately I have received more damaged items than not. I understand that things are bound to get damaged in the mail occasionally. However, knowing that these are collectibles I would expect more measures to be taken to ensure delivery of a quality product. Your products are placed in a box that is just large enough to fit a single piece of bubble wrap around it, as a result what I typically receive are boxes that have tears or creases on them. These are meant to be collectables and the damage decreases their value. Of the multiple box replacements I have asked for due to your shipping methods only three arrived mint and those were the ones you put in an actual box not just a cut up smashed box. Constantly having to do returns and shipping additional boxes can't be a cost effective business practice. I just recently received another Funko Pop, Himiko Toga Pop that I had to send back because it came damaged. I asked for the product box replacement but you weren’t able to get one. I asked that additional precaution be taken in the new shipment. I was told it would be double boxed. However, once I received it, it was the same type of packing process. Which leads me to think this is as good as I’m going to get.

Not sure why they’d let you preorder items just to cancel.