Entertainment EarthReviews of entertainmentearth.com

Response from Entertainment EarthApr 10, 2026

We sincerely apologize for the experience you've encountered regarding your order. We understand how frustrating it can be when there are delays. We would love the opportunity to discuss further with you. Please give us a call at 1-818-255-0095 and ask to speak with a supervisor.

Response from Entertainment EarthMar 12, 2026

We are very sorry for the experience you've encountered with your recent order. We completely understand how frustrating it can be when there are unexpected delays. Unfortunately, manufacturer delays and the carrier's ability to deliver to specific locations are totally outside of our control. We genuinely wish this were not the case, and we are truly sorry for the inconvenience this has caused. We understand how important it is for our customers to receive their orders without complications. Your feedback is invaluable to us, and we hope to have the opportunity to serve you again in the future.

Response from Entertainment EarthMar 9, 2026

Thank you for reaching out to us at Entertainment Earth and sharing your feedback. We are very sorry for the experience you've had. We understand how disappointing it can be when expected delivery dates change, especially when you are eagerly anticipating the arrival of your items. We strive to provide accurate estimated arrival dates; however, these can sometimes be influenced by the availability of products from our manufacturers, which may lead to unexpected delays. We recognize how frustrating this situation can be, especially if you've been trying to get in contact with us for updates. Your satisfaction is our top priority, and we would greatly appreciate the opportunity to speak with you directly to address your concerns and resolve this matter to your satisfaction. Please feel free to contact us at 1-818-255-0095 and ask to speak with a supervisor. We are here to assist you and want to ensure that we make this right for you.

Response from Entertainment EarthJan 20, 2026

We sincerely apologize that your recent experience did not meet the high standards of service we strive to provide. Your satisfaction is incredibly important to us, and we recognize that we fell short in this instance. We are committed to delivering the best possible service to our valued clients. We appreciate your feedback, as it helps us identify areas for improvement and ensures that we can enhance our services moving forward. We would be grateful for the opportunity to address your concerns directly and make things right. Please contact us at 1-818-255-0095 and ask to speak with a supervisor. They will be happy to discuss this situation further and address any questions you may have.

Response from Entertainment EarthNov 25, 2025

We are so sorry for any disappointment you have experienced since your last review in November. It is truly concerning to hear that we have not met your expectations, and we genuinely value your feedback. At Entertainment Earth, we strive to provide the best possible experience for our customers, and we would greatly appreciate the opportunity to address your concerns and make things right. Your satisfaction is important to us, and we want to ensure that you feel valued and heard. Please consider giving us a call at 1-818-255-0095 and ask to speak with a supervisor. We are here to listen to your concerns and work towards a resolution that meets your needs. Thank you for taking the time to let us know your thoughts, and we look forward to the chance to improve your experience with us.

Response from Entertainment EarthNov 4, 2025

Thank you for your feedback! We are always looking for ways to improve our practices and appreciate our clients letting us know their thoughts.

Response from Entertainment EarthSep 26, 2025

We sincerely apologize for the experience you've had. We ask that you please reach out to us at (818) 255-0090, and a supervisor will be happy to assist you.

Response from Entertainment EarthSep 3, 2025

We sincerely apologize for the experience you've encountered regarding your order. We understand how frustrating it can be when there are delays. Please note that ETAs (Estimated Times of Arrival) are just that—estimates. They are influenced by the manufacturer's production schedules and shipping decisions, which can sometimes be unpredictable. We want to assure you that if there were any way for us to expedite the process or influence the manufacturers to meet the original estimates, we would certainly do so. Unfortunately, the timing of item arrivals and ETA dates is beyond our control. This is also why we do not charge for pre-ordered items until they are in stock and ready to ship. Please don't hesitate to reach out with any questions, and if there is anything we may assist you with in the future.