Entertainment EarthReviews of entertainmentearth.com

I posted earlier about Entertainment Earth and had a response from a 'Sam'. As you can see in my previous post 'Sam' said that she would make it right or whatever, so I called and she wasn't available so I left a message and still have heard nothing. They just put that message up to act as if they care. That figures.

Took ages to ship, and once it finally arrived, it was completely the wrong item. i was fine waiting for my package, but this is just disappointing. i don't think they even had the item i ordered in stock when i paid and put an order in for it. I've sent a complaint email and i don't know if they will resolve it but generally i would beware.

Borderline unacceptable. Recieved my SDCC funko with the box totally torn and bent out of shape. The shipping box wasn't even in bad condition which narrows it all the way down to Entertainment Earth as the culprit. It wasn't enough that shipping took 2 and a half weeks to arrive? Should've listened to the reviews. Won't purchase from here AGAIN.

I pre-ordered the SDCC Mattel Mr. T. Elite exclusive just as I had pre ordered the exclusive last year. Order was placed in less than am hour after the pre order went live. Last year shipping was not an issue at all mind you. This year.. HORRIBLE!!.. Purchase ALOT of Mattel WWE figures and 99% never have an issue. Product was alledgely passed off to thier shipping partner on Aug 1st so I figured give it 5 days considering Covid.. It is now the 10th and I have not seen one more single hint of movement. I feel like I should just consider that money a loss. Ive had atleast a dozen products delivered to me since Covid started and never waited more than 7 days (counting weekends) for anything.. Entertainment Earth would not respond to multiple tweets and emails. This aint the kind of service I expect from a company that caters to the collector. For $40ish dollars the best I got was a product that as far as I can tell hasnt even left the state it originated from. As the manufacturer Mattel should be looking into this. At the very least to keep the consumer happy. And your customer service people havent done nothing to help yet at this point. I see people in Ireland posting shots of the same pre order.. This is really getting ridiculous

I placed an order with Entertainment Earth that shipped on 7/13/20. The tracking info stalled on 7/21 with no new updated. I have emailed them 2 times with no response. It’s now 8/4 and I tried to call them and was sent to voice mail. This is extremely bad customer service! I want another item sent with priority shipping or a refund. So far they are not responding. John.

I still never received my baby yoda stuffed animal and I ordered it over two months ago. I email them and the response is that they’ll get back to me in three days and it’s been like three weeks now. I just want the item I paid for and I really would like to know if I’m ever going to receive it or get it at all. I know it’s not on back order and I did place a pre order. The item is in stores now so I’m not sure why my product hasn’t come in when it’s been two months

I have been doing business with EE for a long time. Items usually arrived within a week or less to central US via Fedex or UPS. Ever since they have started using Newgistics, packages are arriving NO LESS than 20 days after they have shipped. Many times with very little tracking. It will stay in a USPS hub for over a week without moving. I’ve begun to find other options for my collectible needs.

Flawed shipping practices. Most of the reviews here are showing a pattern and my story isn't any different. The usps shipping option should not take 2+ weeks for delivery in the US. The issue lies with the 3rd party that is used to get from their warehouse to the usps. My package has yet to be received by the usps despite being in transit for 2 weeks. It has been sitting at a facility an hour from me for 10 days now. I have reached out to customer service and Donald told me they had until the 15th to deliver it. Today is the 15th and unsurprisingly the usps still hasn't received my package. The covid-19 excuse seems a little overplayed considering I have had no issues with other vendors and work for a company that deals with USPS, Fed Ex, and UPS and have had no issues getting our customers their product in a timely fashion. I have no issue with the company as a whole or customer service but until the shipping practices are updated and improved I will be placing my orders with other online retailers.