Entertainment EarthReviews of entertainmentearth.com

I have 2 items that had box damages due to improper packaging (no barrier between the two box and the clear windows were rubbing against each other during transit). According to the invoice, I should email or call. I emailed TWICE without response about 2 weeks apart. I also tried to call the phone number around 8AM PST two weeks ago and the call got disconnected because no one picked up! Now a friend who bought from EE before said I needed to go to my account and request a RMA, which I did 3 days ago and still there is no response. The online system had no agent available cuz they are allegedly playing with the items they sell... ok cute but that doesn't help my situation. They have a 90 days mint guarantee, etc etc... that sounded good BUT I didn't know they wouldn't actually reply with any RMA then what good is it?

They have the worst customer service ive ever seen.ive sent them three emails for some questions regarding credit card payments and billing address and they never reply.international buys should stick to bbts

Ok so it’s been a week since my last post and my order has been in transit for 6 days lol no update and when I bring it to their attention they pretty much do nothing about it or say there’s nothing they can do haha this site is absolutely ridiculous and this is my first time ever buying from them and I can honestly say worst service Iv ever had I’m pretty sure there gonna comment back basically calling an idiot in a small nice way XD anyway don’t buy from this website spend the little extra $ get your products from bbts or amazon instead at least that way they don’t lose your $ or product

I place an order in the middle of May, on October 2nd I get notification it finally shipped, now October 20th and the package has not been received by their “shipping partner” or the postal service. I send emails, and try calling, yet I get no response from either. How this crack house operation is still in business is beyond me. What a joke this place is

I ordered an item on back order. It was a really popular item, so I was fine waiting. About a year but honestly it was a mew item and the wait on any other site was just as long or longer. The problem is, during the past year my credit card was stolen, I was issued a new one, and completely forgot to try and get in contact with EE to update the info. Now it’s time to bill me and ship the item. I’m getting three emails over three days that my order will be canceled because the card won’t go through. NOWHERE on the site does it allow you to update the card on file. The site let me remove the old card, but there’s no way to add a new one. I’ve sent three emails asking how I can update my card and no response. But I keep getting the email that threatens to cancel my order.

Terrible they hold you hostage. You put in an order and then they don't fill it for weeks or months. If you say you want to cancel to free up your credit account then they say well you have to pay me a 15% cancellation fee. The only thing is they don't even have you items so they are charging you a cancellation fee for something they don't even have. Hope someone or a group of someone's files a law suit against them. Ridiculous. I could understand if they were in the middle of filling your order but their not they don't even have it in stock. Rip offs.

I did a pre-order with entertainment earth in June. It was delayed and finally shipped out on September 17th. They used Pitney Bowes, a notoriously bad company to ship a package with, and the moment it made it to Atlanta all updates ceased. My package has been in limbo since September 28th. I’m 9 hours from Atlanta! This is bull.

I have an order that was shipped at the end of August. On September 9th was the last update of its tracking and I’m really concerned it might never arrive to Mexico. I was very happy with the item I ordered but since it hasn’t arrived, no i feel very disappointed with this shop. I thought they were compromised with their clients and their orders.