Entertainment EarthReviews of entertainmentearth.com

Response from Entertainment EarthNov 24, 2020

Hello, thank you for reaching out. Our apologies for any inconvenience this order may have caused. Unfortunately, the typical shipping average of 3 to 9 business days has been affected by the volume of shipment in the shipping partner and USPS’ networks. Scans are being limited as a safety measure and improving efficiency. Please note, the estimated transit time depicted on the tracking feed is based on the average amount of time it takes for packages to be delivered from our warehouse to your zip code. Due to a significant increase in parcel volume related to COVID-19, you may experience a delay of 5 or more additional days in transit time for your shipment. While the ever-old Corona Virus excuse is over used, in this case, it is still truthful. Due to the volume our carrier has experienced in recent months, they have not only increased staff, but also built multiple new sorting facilities across the US. We have been informed that they are working through their heavy backlog and should be caught up shortly. With the addition of the new facilities, we are hopeful for faster shipping with Super Saver Shipping Method in the near future. We're very sorry for any inconvenience the transit delays may be causing, but I hope this information helps a bit! Please don’t hesitate to reach out if if you have any further questions. We would be happy to help. Thank you, Sam Entertainment Earth Client Services Team | 1-818-255-0095 | [email protected]

Response from Entertainment EarthNov 24, 2020

Hello Erik, thank you for reaching out. Our apologies for any inconvenience or frustration. Client Services is currently handling an incredible volume of emails and requests, so our response time is a lot slower than usual right now. If you would like to talk in person about this issue, please do not hesitate to call us at 818-255-0095. If you prefer, you can also use the chat function on the website. We look forward to speaking with you and assisting you with the merchandise that has not yet been delivered. Thank you, Sam

Response from Entertainment EarthNov 24, 2020

Hello, thank you for leaving your feedback. Our apologies for any inconvenience or frustration. The manufacturer of the merchandise ultimately determines when the item will be delivered to us. The information we post to our website comes to us directly from the manufacturer. We post the ETA information in good faith that they will be able to make deliveries based on their given estimates. Unfortunately, unforeseen issues can arise during the production and distribution of items such as this. Manufacturers do not share with us the reasons for delays, so we cannot predict when or if any delays will occur, or how long the delay will last. Again, we are very sorry for your inconvenience or frustration. If there was something that Entertainment Earth could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Manufacturers however, do not accept input from retailers. Their timelines are based on their own internal needs. If you would like to talk in person about this issue, please do not hesitate to us at 818-255-0095. We would be happy to help. Thank you, Sam

Response from Entertainment EarthNov 6, 2020

Hello Kristen, Thank you so much for reaching out. I'm so sorry for the delay in our reply to your emails, Client Services is currently handling an extremely high volume of emails and requests. I do see that a representative has cancelled your order, per your email request and a reply was provided today. Please note; we have not received our shipment of item NC60699 from the manufacturer yet. Unfortunately, we do not receive specific ETA dates due to variables in shipping and production time, just a general month estimate, and these estimates are subject to change at the will of the manufacturer. We're very sorry for any inconvenience this may have caused. Please don't hesitate to reach out if you have any questions or if we can further assist you in any way after your order cancellation. We would be happy to help! Thanks again, Sam

Response from Entertainment EarthNov 6, 2020

Thank you for leaving another review. At this time, I don't see an order number provided, (or any other account information) so I can't look up your order and provide a resolution. If you can call us at your earliest convenience, we would be happy to research your order and provide an update. Merchandise usually ships out in 1 - 4 business days, so if an item has not left our warehouse in 4 weeks, there is an issue and we would like to resolve it. Please call 818-255-0095 at your earliest convenience. Thank you.

Response from Entertainment EarthOct 31, 2020

Hi Johnny, thank you for reaching out regarding your experience with shipping. Unfortunately, the typical transit time of 3 to 9 business days for the Super Saver shipping method has been affected by the volume of shipments in our carrier’s and USPS’ networks. There may be a delay in certain areas in excess of 5 business days. Given this information, your package should be delivered on or around 11/6 at the latest. If you have stopped seeing tracking updates and are worried your shipment may be lost, please let us know (by chat, phone, or email) and a representative would be happy to reach out to our carrier for an update. We’re very sorry for any inconvenience the transit delays may be causing. Thank you, Sam

Response from Entertainment EarthOct 31, 2020

Hello Jacklyn! Thank you for reaching out regarding your preordered items. The manufacturer of the merchandise ultimately determines when the item will be delivered to us. The information we post to our website comes to us directly from the manufacturer and we post the ETAs in good faith that they will be able to make deliveries based on their given estimates. Unfortunately, unforeseen issues can arise during the production and distribution of items. Manufacturers do not share with us the reasons for delays, so we cannot predict when or if any delays will occur, or how long the delay will last. If there was something that Entertainment Earth could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Manufacturers however, do not accept input from retailers. Their timelines are based on their own internal needs. If you would like to talk in person about this issue, please do not hesitate to reach out. A representative would be happy to assist you. Thank you, Sam

Response from Entertainment EarthOct 31, 2020

Thank you for your feedback regarding your recent order. If you have an item that may have been lost in transit, please reach out to Client Services by chat, phone, or email and a representative would be happy to assist you with a resolution. Additionally, if you are receiving damaged merchandise, please let us know! You are protected by our Mint Condition Guarantee and Hassle Free 90-Day Returns policy. So, should something unfortunate occur during the shipment of your order, you are covered and we will make it right. We look forward to speaking with you and providing further assistance with your orders. Thank you, Sam