Entertainment EarthReviews of entertainmentearth.com

Response from Entertainment EarthDec 29, 2020

Hello! Thank you for leaving a review of your experience. Our apologies for any inconvenience the current shipping circumstances may be causing. Unfortunately, the typical shipping average of 3 to 9 business days has been affected by the volume of shipments in the shipping partner and USPS’ networks. Tracking event scans are being limited as a safety measure and improving efficiency. Due to a significant increase in parcel volume related to COVID-19 and the holiday season, you may experience a delay of 5 or more additional days in transit time for your shipment. Please understand that the carrier staff is working through unprecedented times this holiday season. Shipping carriers are all hands on deck to get packages delivered as soon as possible. They’ve deployed office and remote-based employees to personally deliver thousands of packages to destination USPS offices in areas falling behind. Please continue to check your tracking feed as we do anticipate successful deliveries. We have seen most shipments delivered around the 3-4 week mark. Please don’t hesitate to reach out if you have any further questions. Client Services can be reached at 818-255-0095 Monday through Friday, from 7am to 6pm PST. Thank you, Sam

Response from Entertainment EarthDec 19, 2020

Hello! Thank you for leaving your feedback regarding your order. We are very sorry for any inconvenience caused. For orders involving pre-ordered items, we list the most current information we receive directly from the vendors. We apologize for the manufacturer’s early arrival of your product. The month estimates we list are reflective of the information we receive directly from the vendor regarding the expected ship date for an item. However, due to all of the variables involved in the production and distribution of pre-order items, manufacturers’ are not able to provide exact dates, and unfortunately, they aren't always able to deliver on originally provided estimated dates. ETAs are subject to change at the will of the manufacturer and often do. This notice is reflected in the item listings on the website. Additionally, we do not charge payment for preordered merchandise until the items are in stock and available to ship to you. If an item arrives in stock and we are unable to process payment, we will notify you via email with resolution options and with the exact date your order will be cancelled if we do not receive payment. We allow about 2 weeks for an update to be made before the order is cancelled. Again, we are very sorry for the inconvenience this may have caused. If you would like to discuss the matter further, please don’t hesitate to reach out. Client Services can be reached at 818-255-0095 Monday through Friday, 7am to 6pm PST. Thank you, Sam

Response from Entertainment EarthDec 11, 2020

Hello Jessica, thanks for reaching out to us and providing feedback on your experience. This is not typical of our usual service, and we are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. If you would like to reach out to discuss the matter further, Client Services can be reached by phone Monday through Friday from 7am to 6pm PST, at 818-255-0095. We look forward to speaking with you and providing a resolution. Thank you, Sam

Response from Entertainment EarthDec 11, 2020

Hello Carlos, thanks for reaching out to us and providing feedback on your experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. If you would like to reach out to discuss the matter further, Client Services can be reached by phone Monday through Friday from 7am to 6pm PST, at 818-255-0095. We look forward to speaking with you and providing a resolution. Thank you, Sam

Response from Entertainment EarthDec 4, 2020

Hello Ezer. Thanks for reaching out! Our apologies for any inconvenience or frustration. The manufacturer of the merchandise ultimately determines when the item will be delivered to us. The information we post to our website comes to us directly from the manufacturer. We post the ETA information in good faith that they will be able to make deliveries based on their given estimates. Unfortunately, unforeseen issues can arise during the production and distribution of items such as this. Manufacturers do not share with us the reasons for delays, so we cannot predict when or if any delays will occur, or how long the delay will last. Again, we are very sorry for your inconvenience or frustration. If there was something that Entertainment Earth could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Manufacturers however, do not accept input from retailers. Their timelines are based on their own internal needs. Please don’t hesitate to reach out if you have questions or if we can further assist you in any way. We would be happy to help. Thank you, Sam Client Services Team | 818-255-095

Response from Entertainment EarthDec 4, 2020

Hi Steve, thanks for reaching out to us, I’m sorry to hear about your bad experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. If you would like to reach out to discuss the matter further, Client Services can be reached by phone Monday through Friday from 7am to 6pm PST, at 818-255-0095. We look forward to speaking with you and providing a resolution. Thank you, Sam

Response from Entertainment EarthDec 4, 2020

Hi Chris, thank you for sharing your feedback. I’m really sorry that your recent experiences didn’t meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down. We hope you’ll consider giving us another chance in the future. Feel free to reach out to us if you have any questions, or if we can assist you in any way. Thank you, Sam Client Services Team | 818-255-095

Response from Entertainment EarthNov 27, 2020

Hello! Thank you for reaching out and leaving a review. Client Services is currently handling an incredibly high volume of emails and requests, so our response time is much slower than usual. Our apologies! Please call us at 818-255-0095 (Monday - Friday, 7am to 6pm PST) at your earliest convenience so we can assist you with your request. We look forward to speaking with you and resolving this issue! Thank you, Sam