Entertainment EarthReviews of entertainmentearth.com

I had the pleasure of working with Donald Tapia. Sadly I really needed help with getting an already replaced item replaced again. I explained what caused replacement the first time, and that this one had new issues I hadn't seen before. I sent photos of the item to Donald at his request and he agreed that what I was experiencing was not normal and NOT the quality Entertainment Earth wants to stand for. Donald was kind to listen to my frustration about this being the second time I'd need a replacement. And I was honest that I was worried about getting this one replaced in time since it's a gift for someone else. Donald was quick, fair and thorough in finding a solution and went above and beyond to expedite shipping for me in hopes of this gift arriving in time. I've been a long standing customer with Entertainment Earth and this experience is why. It was not Donald who packaged both my orders, nor was it Donald who let the item leave the facility in less than NEW quality. However, he was the solution. I am so grateful to Donald for his assistance today. Thank you again!

Donald did an amazing job helping me with my order issue. And I was able to reach out to him the next day and so he could follow up with me and to give me the best support I've had in a long time. Thank you!

Donald is the absolute BEST and a credit to your customer service team! He helped me resolve a few issues with some pops that arrived not minty. Fun to chat with, super helpful and very knowledgeable. I have always received excellent service any time I've had to call in, but Donald definitely stands out as MADE OF AWESOME! Thank you!

Donald, what can I say. Polite, and a freaking mind reader! I had a issue were a pop I pre-ordered had bounced due to not having funds. Called and Donald picked up the line, asked what was wrong and told him the story. All in while he was reading my mind some how and told me exactly what pop when aloof and corrected it without any trouble. Cannot express how much it means to have great customer support and in all fairness.. in my book... DONALDS THE GOAT! Thank you Donald and entertainment earth for hiring such a calm collective human being!

Had a great experience dealing with a damaged item. Donald was fair and considerate with making the issue right with me. Put my mind at ease for doing future business with the company

EE is my go-to for all the collectibles I’m looking for. Very rarely have any problems, but when I did, Donald went over and beyond to help me out. Can’t wait to order more soon!

Donald from customer service helped me when an item came damaged for a borthday gift. He helped get a new one out ASAP.

Fantastic company to order from if you are a collector. I bought multiple times from Entertainment Earth and also pre-ordered waves of figures and they always delivered! Never had an issue so I cannot tell about their customer service but ordering from them is easy and they always pack everything in a way that ensures none of the figures or the boxes are damaged. It has been flawless from my first order so I would definitely recommend them as my go-to company for collectibles. Would give them 6 stars if I could.