James H.
2 Words For Ya: Pitney Bowes
Had ordered from Entertainment Earth once before with no issues. Placed an order on December 29th. items were in-stock but did not ship until January 4th. Now here's where it goes downhill. They shipped USPS Parcel Select through PITNEY BOWES. Which apparently still uses horses like the Pony Express. Package shipped the 4th, got to Atlanta on the 13th. Sat in Atlanta over a week. Finally got the package today (Jan 26th) After this, I cancelled a $50 order due to the shipping incompetence. Only other shipping option is Fed-Ex who is notorious for damaged packages. Would not recommend this site. Saving a few dollars isn't worth waiting a Month for what was supposed to be a late Xmas gift. Now it'll be a Valentine's Day gift instead.
Response from Entertainment EarthJan 29, 2021
Hello James! Thank you for reaching out. We're sorry to hear about the transit delay you experienced with your most recent order. Unfortunately, the standard transit time of 3 to 9 business days has been affected by the volume of shipments currently moving through the postal carrier's networks. Due to a significant increase in parcel volume and new protocols related to COVID-19, tracking event scans are being limited as a safety measure and to improve efficiency. Many carriers are still experiencing delays in processing and delivery due to unprecedented volumes from the holidays and COVID safety restrictions. As a result, you may experience gaps and delays in tracking event updates, and extended transit. We've been informed that the carriers are catching up, and we should be back to the standard transit time shortly. If you have any questions or require further assistance of any kind, please reach out to Client Services directly, and we would be happy to help. We can be reached by phone Monday through Friday, 7am to 6pm PST, at 818-255-0095. We look forward to speaking with you and serving your needs in the future. Thank you, Sam