Entertainment EarthReviews of entertainmentearth.com

Donald has been extremely helpful with a package I had trouble with. However I am dissatisfied with EE’s lack of communication regarding that same package’s shipment. It wasn’t until I had to check USPS to find out it was shipped to the wrong address then sent back — I never got an email about this.

I had a discount pricing issue on an ALL instock item sale and the discounted price did not show up during the payment step. I purchased the item(s) anyways hoping the issue could be rectified later on and it was as Customer Service Representative Donald really went to bat for me. He went through the chain of command to make sure that the ALL discount was honored. It is appreciated as every dollar counts during any holiday season....thanks for your assistance Donald.

Donald is the best! EE always has outstanding customer service, but he will go above and beyond to explain the BTS happenings in the warehouses and other factors concerning our orders. He is a hardcore collector himself so he understands the industry!

The EE associate, Donald Tapia was very willing to assist with my concern regarding an order in processing status. He asked a couple questions for clarifying info, reviewed my order, located the discrepancy very quickly, resolved the discrepancy. Donald provided great service. Associates such as Donald always makes dealing with EE a great experience. Thank you Donald

My customer service expert, Donald Artapia, provided excellent support with my order. He has helped me before and continues to provide outstanding service whenever I need it. Thanks so much. You're the best!

Donald was awesome, answered all my questions and helped me with all my need great guy.

Donald was able to update my shipping address for an order in process and also, correct it for billing. Now I don't have to consciously verify my address selections. Donald is fast, efficient, and professional.

I had a great experience with Donald Tapia. I had an order going to an incorrect address and he updated the shipping address and deleted the address I no longer needed very quickly. Thank you Donald!