Entertainment EarthReviews of entertainmentearth.com

Response from Entertainment EarthMar 8, 2021

Hello Mike, Thank you for reaching out, I am sorry to hear about your bad experience. We are usually known for excellent service, and we regret that we might have missed the mark. Please be aware – we do not guarantee the receipt of Chase figures for any item. On each item listing that may include a variant, we state “Please note: This item may have variants randomly inserted throughout the production run. We cannot accept requests for specific variants, nor can we accept returns on opened items. The item you receive may be different from the one pictured.” I’d like to learn more about your specific situation and assist to make things right. Please reach me directly via email at [email protected] at your convenience. Thank you, Sam

Response from Entertainment EarthFeb 23, 2021

Hello Melanie! Thank you for reaching out. Our apologies for the delay in our reply. Client Services is currently handling an incredible volume of emails and requests, so our response time is much slower than usual. All emails a responded to in the order they are received. I see that you also reached out via Facebook on 2/7 and a reply was provided there on 2/8. ETAs are never guaranteed or promised. The manufacturer of the merchandise ultimately determines when the item will be delivered to us, and the information we post to our website comes to us directly from the manufacturers. We post the ETA in good faith that they will be able to make deliveries based on their given estimates. Unfortunately, unforeseen issues can arise during the production and distribution of preordered. Manufacturers do not share with us the reasons for delays, so we cannot predict when or if any delays will occur, or how long the delay will last. If there was something that Entertainment Earth could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Manufacturers however, do not accept input from retailers. Their timelines are based on their own internal needs. Additionally, we do not charge payment for preordered items until they are in stock and available to ship out. No funds have been removed for this order at this time. If you have any questions, I see that correspondence via email is taking place. Please don't hesitate to reach back out. Thank you! Sam

Response from Entertainment EarthFeb 19, 2021

Hello there, thanks for reaching out. The manufacturer of the merchandise ultimately determines when the item will be delivered to us, and the information we post to our website comes to us directly from the manufacturers. We post the ETA in good faith that they will be able to make deliveries based on their given estimates. Unfortunately, unforeseen issues can arise during the production and distribution of pre-ordered. Manufacturers do not share with us the reasons for delays, so we cannot predict when or if any delays will occur, or how long the delay will last. If there was something that Entertainment Earth could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Manufacturers however, do not accept input from retailers. Their timelines are based on their own internal needs. Additionally, many shipping carriers are still experiencing delays in processing and delivery due to unprecedented volumes from the holidays and COVID safety restrictions. As a result, you may experience gaps and delays in tracking event updates and delays in transit time. We are sorry for any inconvenience this causes. Please rest assured the carriers are working hard to close these gaps and bring us back to the standard transit time. If there is anything we can do to further assist you, please don’t hesitate to reach out. Client Services can be reached by phone at 818-255-0095 Mon-Friday, 7am to 6pm PST. Thank you, Sam

Response from Entertainment EarthFeb 19, 2021

Hi Joseph! Thank you for reaching out and thank you kindly for your patience. Unfortunately, Client Services is currently handling an incredibly high volume of emails and requests, so our response time is much slower than usual. I see that your inquiries have been replied to and the refund has been resolved at this time. Please reach out if there is anything else we can do to assist you. Thank you, Sam

Response from Entertainment EarthFeb 19, 2021

Hi Nicholas! Thank you for leaving a review of your experience. We are sorry for the issues surrounding your order. Unfortunately, client Services is currently handling an incredibly high volume of requests, so our response time is much slower than usual. I do see that a full refund has been requested for the merchandise that was marked as delivered an not received. We hope this helps! Please reach out if there is anything else we can assist you with. Thank you, Sam

Response from Entertainment EarthFeb 11, 2021

Oh no! We're so sorry to hear you are having issues with your order! Client Services can be reached by phone at 818-255-0095, by email at [email protected], or through the online chat function on our website Monday through Friday, from 7am to 6pm PST. Please reach out at your earliest convenience so we may resolve the issue. We look forward to assisting you Drew! Thank you, Sam

Response from Entertainment EarthFeb 5, 2021

Hello, Thanks for taking a moment to write us some feedback. Our company is often commended for excellent service, so we are saddened to hear you did not have the typical experience. We take your feedback seriously, and I will be passing your note to our wholesale division. If you would like to discuss this further, please contact us directly at 818-255-0095. Thank you again, Sam