Enphase EnergyEnphase Energy is a NASDAQ-listed energy technology company headquartered in Fremont, California.
Enphase Energy (enphase.com) has 622 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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fred B.
parfait, 3 installations réalisées, en fonctionnement 2017, 2020, 2026. production PV 2 x 12 micro-onduleurs + batterie 5P+METERED+ENVOY...mise en service batterie impossible sans intervention service support ENPHASE qui a fait le job !! bp compatibilité protocoles COM entre les différents génération de composants
Dominique
Emphase Energy est un très bon outil informatique qui me permet de suivre journellement et mensuellement la production d'électricité de mes 8 panneaux photovoltaïques. Suite à un changement de fournisseur internet, une technicienne m'a très bien conseillé pour remettre en service la passerelle d'Emphase.
Mauro
Great customer service and an app that is accurate in my solar usage
Stony Creek F.
Our technician was very professional and very helpful answering all our questions. He was a very nice young man and an asset to your business.
Murali R.
I had a glitch so called Enphase for a solution, they immediately recognized the issue, resolved it by sending a replacement part
Florent O.
Matériel de qualité, facile a poser et a maintenir. Service client efficace.
Jamin M.
I am Jamin Mootz, Owner of Actual SEO Media, Inc., here in Houston, TX. My number is 713-737-5529 I would give this company negative stars if I could - I'm wasting my time and money with this company and ALL BAD PROMISES! I paid for Enphase Home Care back on October 25 - since then, over 8 site visits and parts that are working are not re-ordered or replaced - even though EVERY phone call they state they are working on it and no worries, will jump on this and get it going - sorry about the mistakes. 5 different site guys have come to my property and Enphase Home care does not follow their directions - they sent them out. No return phone calls, missed appointments, no followup, parts not ordered after calling in over 4-5 times and they promise its going to get order, multplie lie, multiple people that dont help - support is only a few people - they are understaffed, (Shane, Katlyn, Admire, ect... none have done what they say they are - on on hold again - calling in now over 15 times and all they say is Im sorry and I promise I will get on this immediatley. It should never take this long or be ignored this badly!! I paid for this service, and they have done nothing except run me around and make many promises and NEVER follow up!! Save your money and pay a private contractor -this is as close as you get to no support and a waste of time! CEO of Actual SEO Media, Inc. Jamin Mootz
Response from Enphase EnergyApr 15, 2026
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered. The situation you described—multiple site visits, delays in part replacement, missed follow-ups, and lack of clear communication—is not the level of service we aim to provide, especially for our Home Care customers. That said, we understand that your case has now been fully resolved. We truly appreciate your patience throughout this process and your persistence in working with our teams to reach a resolution. Your feedback has been shared internally and is being taken seriously to improve coordination between field service, parts management, and customer support, so that similar situations are avoided in the future. If you notice anything further or require any additional assistance, please don’t hesitate to reach out to us at [email protected]. We value your business and the opportunity to restore your confidence in our support services.
Auke S.
Het geplaatst Materiaal is goed er is wel is een storing maar het lost zich uit zich zelf weer op. Echter ben ik al een maand bezig toegang te krijgen tot de app. Na het overlijden van mijn vrouw kon ik de app ook niet meer in. Ik krijg geen terug koppeling hier moet ik steeds zelf naar vragen. Het antwoord is dan meestal er word hard voor u gewerkt. Nou als je na een maand mij nog geen toegang kan verlenen tot jullie app werken ze daar echt niet hard.
Response from Enphase EnergyApr 3, 2026
Het spijt ons zeer te horen over uw ervaring en we bieden onze oprechte excuses aan voor de vertraging in onze reactie en de tijd die het heeft gekost om de zaak verder af te handelen. We begrijpen hoe frustrerend dit moet zijn geweest, vooral gezien de omstandigheden waarmee u te maken heeft gehad. Ons team heeft actief aan uw zaak gewerkt en u per e-mail op de hoogte gebracht van de volgende stappen. We verzoeken u vriendelijk uw inbox te controleren voor de e-mail die u heeft ontvangen, waarin verdere updates over de eigendomsoverdracht en toegang tot het account worden vermeld. Mocht u verdere hulp nodig hebben, aarzel dan niet om op deze e-mail te reageren of contact op te nemen met ons supportteam via [email protected]. We helpen u graag verder.
