Enigwatch Reviews | Read Customer Reviews of enigwatch.com

Enigwatch Reviews | Read Customer Reviews of enigwatch.com

Enigwatch reviews

46 approved reviews, newest moderated first

David D.
Mar 11, 2025
Total sham of an operation
Total sham of an operation. GREAT website very enticing but customer service non-existent and price of watchwinder safe was $1,000 more than IDENTICAL one from Barrington Watch Winders.
Response from EnigwatchSep 20, 2025
Hi David, I am very sorry to hear about your experience and that we left you with such a negative impression of our company. We take your comments about both service and pricing very seriously. While we are proud of the craftsmanship and features of our products, it is clear from your feedback that we did not deliver the level of communication and value you expected. I regret that our team was not available to support you properly and that this has led to your frustration. I would greatly appreciate the chance to better understand your order and situation so we can address your concerns directly and see how we can make things right. Please reach out to Freddy Boone at [email protected] so I can personally review this with you. Your trust matters to us, and I hope we can work toward restoring it. Best, Thomas COO, Enigwatch
Report
Chris B.
Mar 8, 2025
No delivery and out almost $2,000
I came to this website to see if I'd been scammed out of almost $2,000.00. I was shocked to see so many good reviews. I ordered a watch winder on November 24, 2024. It is now March 8 and I still haven't received it. I've spoken with customer service twice and was told it's "with the delivery company". I've also emailed them several times and the two times they replied they asked me to confirm my address as they claim the delivery company says it is undeliverable since no such address exists. I receive packages multiple times a week from Amazon, Uber Eats, Canada Post etc etc. so I have no idea what to think at this point. It's extremely frustrating to say the least.
Response from EnigwatchSep 20, 2025
Hi Chris, I am very sorry for the frustration you experienced and for the concern this situation caused. I understand how upsetting it must have been to feel uncertain about your order, especially with the amount involved. I want to clarify that your winder has already been delivered and the matter was personally handled by my colleague, Freddy Boone. We have also reached out by email and phone to ensure everything is fully resolved, but we have not yet heard back from you. If you could kindly reply to Freddy’s latest email or return his call at your earliest convenience, we would greatly appreciate it. That way, we can confirm everything on your side and close this matter properly. Your trust means a great deal to us, and we are committed to ensuring your experience ends on the right note. Best, Thomas COO, Enigwatch
Report
Kav
Feb 21, 2025
I was really excited to order the…
I was really excited to order the Impresario™ Series 6 Watch Winder from Enigwatch.com because their website looked great. They promised delivery in 3 days by FedEx, but even after 10 days, I haven't received any tracking info or updates. I emailed them with my concerns, but 4 days later, I still haven't received a reply. My order still shows as "ready to be shipped," and I'm not sure where I stand. I'm very disappointed with the service. After my initial review, Enigwatch reached out to me directly and resolved the issue with my order quickly and professionally. Communication was clear, timely, and I’m now very happy with both the product and the service. I appreciate the follow‑up and can see they genuinely care about their customers
Response from EnigwatchSep 20, 2025
Hi Kav, I am very sorry for the frustration you experienced with the delay of your Impresario™ Series 6 Watch Winder and the lack of timely updates after your order. We completely understand how disappointing it must have been to be promised quick delivery and then wait far longer without clear communication. After reviewing your case in detail, I can confirm that the issue was escalated and handled by our senior support team. A replacement shipment of six watch holders was arranged. This was done to ensure you not only received your order but also received added value for the inconvenience caused. I sincerely apologize for the generic replies you initially received and for the stress this caused. We know this fell far short of the high standard of service we aim to deliver. Going forward, we are strengthening our processes so customers receive direct, meaningful updates without unnecessary delays. We truly appreciate your patience and the chance you gave us to resolve this matter. I hope the resolution demonstrates our commitment to making things right and restoring your confidence in us. Best, Thomas COO, Enigwatch
Report
Sami K.
Nov 7, 2024
I have faced many issues with the…
I have faced many issues with the company after my order because my watch winder arrived very late and when ita arrived it was damaged. However, Nathalie had contacted me and she made sure things were settled and they shipped me a new winder and refunded me fully so she did her best to fix my bad experience and i appreciate that they didnt ignore my concern and tried to fix it as much as possible. On the other hand, the new winder arriced in a great condition and its working brilliantly since i received it.
Response from EnigwatchJan 28, 2025
Hi Sami, Thank you for sharing your experience. We sincerely apologize for the initial challenges you faced with your order and the delays. However, we’re truly glad that Nathalie was able to assist you and ensure the situation was resolved. It’s great to hear that the replacement winder arrived in excellent condition and has been working perfectly since. We appreciate your patience and understanding as we worked to address your concerns. Your feedback is invaluable to us, and we’re grateful for the opportunity to make things right. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for trusting Enigwatch! Best regards, The Enigwatch Team
Report
Terrance W.
Oct 14, 2024
Happy Ending
After receiving the replacement watch winder I am in a position to update my review. Despite my skepticism following my initial experience, the new winder arrived in great condition and has worked flawlessly. The customer service department followed up repeatedly to ensure my satisfaction and generously refunded the shipping costs and a portion of my purchase to compensate for the delays in shipping and inconvenience.
Response from EnigwatchJan 17, 2025
Dear Mr. Walker, Thank you for taking the time to share your experience. I want to personally apologize for the issues you encountered with your recent order and for the frustration this has caused. Your concerns are taken very seriously, and I assure you they do not align with the high standards we set for our customer experience. We regret the delay in providing your tracking information and the discrepancy in shipping methods. I understand how these oversights impacted your trust in our service, and we are thoroughly reviewing our internal processes to prevent such occurrences in the future. In regard to customer service accessibility, I also acknowledge the inconvenience caused by relying solely on WhatsApp for communication. Based on your feedback, we are taking immediate steps to enhance our support channels by introducing a dedicated customer service hotline, ensuring quicker and more reliable assistance. We are committed to making this right. Please allow us the opportunity to follow up with you personally to address any outstanding concerns and ensure your satisfaction. Our team will be reaching out to you shortly. Alternatively, you can contact me directly at [email protected] or +1 (501) 481-1148. We greatly value your business and appreciate your patience as we work to resolve this matter. We hope to restore your confidence in our company and look forward to serving you better in the future. Warm Regards, Diego Garcia General Manager
Report
Lawrence H. J.
Sep 28, 2024
Since about three weeks ago
Since about three weeks ago, I've been using the watch winder. Before putting all of my watches in this watch winder, I set them all to the same time. Three weeks later, I took a close look and saw that none of them were off by more than a minute. That is so cool, because my old watch winder would often give different times for different watches after a long time. I'm glad I decided to spend a lot of money on it because of the following: 1. Work of the highest quality 2. Well thought out and made 3. The same movement in all places, which made all watches show the same time 4. The way the lights are placed inside the winder makes it look even better. 5. The top can hold watches that don't wind themselves and extra watch bands. 6. Different sizes of watch can fit in the holes. I'm thinking about getting my dad another one for his present next year. After spending so much on watches, it's important to buy a good watch winder to keep them in good shape. This is definitely an important purchase to keep the watches in good shape.
Response from EnigwatchJan 28, 2025
Hi Lawrence, Thank you for your amazing review! We’re so happy to hear that your watch winder has exceeded your expectations and kept all your watches perfectly in sync. It’s great to know you’re enjoying its high-quality craftsmanship, thoughtful design, and additional features like the storage and lighting. We’re glad you see the value in investing in a quality winder to care for your collection, and we’re excited that you’re considering getting one as a gift for your dad. If you ever need any help or have questions, please don’t hesitate to reach out. Thank you for choosing Enigwatch! Best regards, The Enigwatch Team
Report
SJ B.
Sep 25, 2024
All is well - after 8 months
Although initially the watch winder was sent with pillows that were unsuited for my large wrist, after 8 months of pestering the online customer "support" person (Chester, who was particularly unhelpful), the General Manager, Nathalie Miller, got involved and fixed the issue! I would still own an unusable watch winder, had it not been for her involvement, which I appreciate. Great product, great service from Nathalie, terrible "customer service" from Chester.
Response from EnigwatchJan 28, 2025
Hi SJ B, Thank you for sharing your feedback with us. I’m sorry to hear about the trouble you experienced at first, and I truly appreciate your patience while the issue was being resolved. Your kind words about the product and Nathalie’s help mean a lot, and I’ll be sure to pass them along to her. We’re taking your feedback about customer support seriously and will work on improving to ensure a better experience for everyone. If you ever need anything, please don’t hesitate to reach out. Thank you again for giving us the chance to fix this. Best regards, The Enigwatch Team
Report
Alwyn A.
Aug 7, 2024
The safe arrived in very good…
The safe arrived in very good condition, packaged securely in the box. Its exterior boasts a flawless finish.
Response from EnigwatchAug 14, 2024
Hi Alwyn, Thank you for your feedback! We’re delighted to hear that your safe arrived in excellent condition and that you’re pleased with its flawless finish. It’s important to us that our products meet your expectations from packaging to performance, so we’re glad to know you’re satisfied. Thank you for choosing us, and if you need any further assistance, we’re here to help! Warm regards, The Enigwatch Team
Report