Enigwatch Reviews | Read Customer Reviews of enigwatch.com

Enigwatch Reviews | Read Customer Reviews of enigwatch.com

Enigwatch reviews

Showing 4 reviews with 4 stars · Clear filters

Karthikeyan J.
Nov 21, 2025
The product was delivered
The product was delivered. The quality is top notch. Hans and Chester helped me buy the product. Great job there. Improvements needed - No communication after purchase and i had to follow up 5 plus times. No instructions manual for a 14K$ product. That to me is not ok. It took more than 3 months to deliver.
Response from EnigwatchNov 27, 2025
Hi Karthikeyan, Thank you for taking the time to share such a detailed review and for your patience throughout the process. I’m happy to hear that the product itself meets your expectations in terms of quality, and I’ll be sure to pass your kind words on to Hans and Chester. They’ll really appreciate the recognition. At the same time, I want to sincerely apologize for the issues you experienced. Your feedback is extremely valuable, and we’re already using it to improve. We’re reviewing our communication flow so customers receive proactive updates, and we’re improving our shipping and QA checks to ensure all documentation is included before dispatch. Thank you again for your honest feedback and for giving us the chance to improve. If there’s anything more we can do to make this right, please feel free to reach out to us directly. Warm regards, Thomas COO, Enigwatch
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Kav
Feb 21, 2025
I was really excited to order the…
I was really excited to order the Impresario™ Series 6 Watch Winder from Enigwatch.com because their website looked great. They promised delivery in 3 days by FedEx, but even after 10 days, I haven't received any tracking info or updates. I emailed them with my concerns, but 4 days later, I still haven't received a reply. My order still shows as "ready to be shipped," and I'm not sure where I stand. I'm very disappointed with the service. After my initial review, Enigwatch reached out to me directly and resolved the issue with my order quickly and professionally. Communication was clear, timely, and I’m now very happy with both the product and the service. I appreciate the follow‑up and can see they genuinely care about their customers
Response from EnigwatchSep 20, 2025
Hi Kav, I am very sorry for the frustration you experienced with the delay of your Impresario™ Series 6 Watch Winder and the lack of timely updates after your order. We completely understand how disappointing it must have been to be promised quick delivery and then wait far longer without clear communication. After reviewing your case in detail, I can confirm that the issue was escalated and handled by our senior support team. A replacement shipment of six watch holders was arranged. This was done to ensure you not only received your order but also received added value for the inconvenience caused. I sincerely apologize for the generic replies you initially received and for the stress this caused. We know this fell far short of the high standard of service we aim to deliver. Going forward, we are strengthening our processes so customers receive direct, meaningful updates without unnecessary delays. We truly appreciate your patience and the chance you gave us to resolve this matter. I hope the resolution demonstrates our commitment to making things right and restoring your confidence in us. Best, Thomas COO, Enigwatch
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Sami K.
Nov 7, 2024
I have faced many issues with the…
I have faced many issues with the company after my order because my watch winder arrived very late and when ita arrived it was damaged. However, Nathalie had contacted me and she made sure things were settled and they shipped me a new winder and refunded me fully so she did her best to fix my bad experience and i appreciate that they didnt ignore my concern and tried to fix it as much as possible. On the other hand, the new winder arriced in a great condition and its working brilliantly since i received it.
Response from EnigwatchJan 28, 2025
Hi Sami, Thank you for sharing your experience. We sincerely apologize for the initial challenges you faced with your order and the delays. However, we’re truly glad that Nathalie was able to assist you and ensure the situation was resolved. It’s great to hear that the replacement winder arrived in excellent condition and has been working perfectly since. We appreciate your patience and understanding as we worked to address your concerns. Your feedback is invaluable to us, and we’re grateful for the opportunity to make things right. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for trusting Enigwatch! Best regards, The Enigwatch Team
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Andrewes R.
Jun 28, 2024
This is my second purchase form this…
This is my second purchase form this seller. The quality is very good and price is absolutely reasonable. I found easy instructions to set the winder up. It's good looking and good working. What else.
Response from EnigwatchAug 14, 2024
Thank you, Andrewes, for your continued trust in us! We’re delighted to hear that you’re satisfied with the quality and value of your purchase. It’s great to know that you found the instructions easy to follow and that your winder is both good-looking and functioning well. We truly appreciate your loyalty and are thrilled that you chose to shop with us again. If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for your kind words! Warm regards, The Enigwatch Team
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