Enigwatch has created the world's finest watch winder, embodying exceptional design, development, and craftsmanship. Our premium watch winders are a testament to our commitment to innovative design, integrity, and creativity. Following the principles of the Liberty Way, we emphasize the importance of dedication as our pathway to success. We are dedicated to producing products that are not only of high quality but also offer great value.
Enigwatch (enigwatch.com) has 46 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
enigwatch.com
Website
enigwatch.com
Category
Home Goods Stores
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
RED ALERT, its a scammer company based in CHINA they are actually stealing other companies stores and products images and posting them as if they are theirs. I tried visiting their imaginary physical location in dubai which never existed at all, I tried getting in touch by email and phone number which NO ONE will answer you because they have nothing to say to clients other than fake and misleading information. save your money , your time and stay away.
Response from EnigwatchAug 14, 2024
Dear Adam,
We take these accusations very seriously and want to set the record straight.
Firstly, we want to clarify that the claims made in your statement are entirely false. We are not a scam company, and we operate with full transparency and integrity. The images and products we display are authentic and represent what we offer to our customers.
Additionally, we have no record of you as a customer, which raises concerns about the validity of your claims. Our physical locations and contact information are legitimate, and our team is always available to assist customers with any inquiries.
We encourage anyone with genuine concerns or questions to reach out to us directly through our official channels. We are committed to providing high-quality products and excellent customer service, and we stand by our reputation.
Thank you for allowing us to clarify this situation.
Warm regards,
The Enigwatch Team
JA
Jasmin
Bad experience.. SCAM
Ordered this product December 14th for a Christmas gift and still had not arrived. Expected shipping and delivery was 2-7 days.. and 3 weeks later, I haven’t received anything. They emailed me on Dec 20th asking if the address I provided was correct, which it was so I’m not sure why they’d be asking me. If i’m paying almost $1000 for an item I am definitely making sure i’m entering my address correctly the first time around.
I’ve emailed a couple of times and contacted support several times but I haven’t heard anything.
I will be contacting my credit card company and reporting this as fraud.
Response from EnigwatchAug 14, 2024
Dear Jasmin
We’d like to provide some clarification regarding your previous concerns.
We understand that there were issues with the delayed delivery of your order, and we sincerely apologize for any inconvenience this caused. However, we want to assure you that the delay was not indicative of any fraudulent activity. We are a legitimate business committed to customer satisfaction.
The address verification step was a standard procedure to ensure secure delivery of your high-value item. We regret any confusion this may have caused.
We hope this clears up any misunderstandings, and we appreciate your understanding.
Warm regards,
The Enigwatch Team
NM
Nik M.
Non existent costumer service
Order went well over timeframe of expected delivery (multiple weeks) with no communication about delays. Reached out to their support via email to request an update and received no response after multiple attempts. Ultimately had to seek a refund through my credit card company.
For a company that is supposedly selling high quality/expensive items, the lack of communication is surprising to say the least.
Edit: very extensive reply from the company where I am somehow still blamed for the delay in shipping. I appreciate the extensive reply, nonetheless and updated my review to add a star for the team’s attempt at fixing the issue. I checked the order confirmation to check my sanity and I indeed entered my address correctly, and I have never had any previous issues shipping things to that address.
In conjunction with this reply, I finally received a response from their customer support. Shame it took making a public ordeal to get any communication. Their product may be good. I’ll never know. But I would stay away as if you run into any issues it will be extremely difficult to rectify. A “discount” for future purchases is an odd way to try to win back a customer who you couldn’t deliver an expensive product the first time around. I would have to be a real sucker to want to spend even more money after this.
Edit 2: you can’t make this stuff up. After my first edit they removed mention of the offered discount in their reply and then reported my review for “not being a real experience” I imagine in an attempt to get the negative review to go away. The damage control from this company is something else.
Response from EnigwatchDec 26, 2023
Dear Nicholas,
I would like to extend our sincerest apologies for the delay in the delivery of your recent order and the lack of communication regarding the status of your purchase. We understand that this has been a frustrating experience, and we deeply regret any inconvenience it has caused.
After conducting a thorough review of your order, we have identified that the delay was primarily due to issues related to the shipping carrier, DHL, and your wrong postal code and city name.
While we do our utmost to ensure timely deliveries, there are instances when external factors beyond our control may lead to unforeseen delays.
However, we acknowledge that we fell short in providing you with the necessary updates and information regarding the status of your order. Our commitment to communication and customer service is paramount, and we take full responsibility for not meeting these expectations in your case.
We are committed to rectifying this issue and ensuring that it does not happen in the future. Rest assured, we are taking steps to enhance our communication protocols and to work closely with our shipping partners to minimize such delays.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your patience and understanding.
Thank you for choosing us, and we look forward to serving you better in the future.
Sincerely,
Customer Service Team
DS
Dustin S.
This winder is a piece of art
This winder is a piece of art. Their customer service was too notch!!! I actually broke one of the watch pillows right when I got it and asked them if I could buy one to replace and they said absolutely not and sent me 2 to replace! I was blown away every step of the way! Great product!!! Now I just need 3 more watches to fill it up!
Response from EnigwatchDec 26, 2023
Dear Stanley,
We're thrilled to hear that you consider our watch winder a piece of art and that your experience with our customer service was top-notch. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations.
We greatly appreciate your understanding and patience when you encountered an issue with one of the watch pillows. It's our pleasure to provide you with the replacements at no cost, as we want to ensure your winder is in perfect condition for your watches.
We're excited to hear that you're planning to fill it up with more watches! The more, the merrier, and our watch winder is designed to accommodate your growing collection.
If you have any questions, need assistance, or have any further feedback, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Thank you for choosing our product, and we can't wait to see your collection grow.
Best regards,
Customer Service Team
EJ
Ella J.
Fast service
Fast service
I buy the impresario winder here and I love it. The ship is fast.
Response from EnigwatchDec 26, 2023
Dear Jaxon,
Thank you for your brief yet positive feedback. We're delighted to hear that you love your Impresario watch winder and that our shipping service was fast.
Your satisfaction is important to us, and we're pleased that we could provide you with a swift and efficient shopping experience.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Thank you for choosing us, and we hope your Impresario watch winder continues to serve you well.
Best regards,
Customer Service Team
SM
Steve M.
Extremely slow processing
Extremely slow processing. $3,000 were pulled out of my credit card 3 days ago (within seconds of ordering), but product hasn’t shipped yet and nobody in their chat team can tell me when it will ship. The company can not be reached via phone. Left voicemails are not being returned. Same with emails to their support mailbox.
Very frustrating experience.
Update Feb 27, The product arrived, but is missing some features, but Enigwatch is now very active in communication and supportive in finding a solution, thereore updating from 1 to 3 stars until resolved.
Response from EnigwatchDec 26, 2023
Dear Steve,
We sincerely apologize for the frustrating experience you initially encountered with your order. Your feedback is invaluable to us, and we deeply regret any inconvenience this situation may have caused.
We understand the importance of timely processing and effective communication, and we acknowledge that we fell short in meeting these expectations during the initial phase of your order.
We are pleased to hear that your product has now arrived, although we are aware that it is missing some features. We're committed to resolving this issue promptly and to your satisfaction.
Our team is actively working to find a solution to the missing features, and we appreciate your patience and understanding as we address this matter.
Once the matter is fully resolved to your satisfaction, we hope to earn a higher rating from you. In the meantime, please know that your feedback is driving improvements in our processes and communication.
If you have any further concerns or questions, please don't hesitate to reach out. We're here to assist and ensure your experience with us is a positive one.
Thank you for your understanding, and we look forward to resolving this matter to your complete satisfaction.
Best regards,
Customer Service Team
