SL
I NEVER received my order!
I had an HORRIBLE experience with them!! I ordered my extension the weekend before my trip to the US, expecting it to arrive within 2-3 days since I PAID EXTRA for express shipping. However, I wasn’t informed about their 8-day holiday, which caused a 5-day delay. I left on Sunday, and my order would not arrive in time. They didn’t really seem to care so I told them the least they could do was rerout my package. However, they were unable to do so. This left me with the impossible task of finding someone in an unfamiliar town to help me mail it to the new address. Obviously I was unable to do so and the package was lost. I spent good money on those hair extensions, even on the express shipping and I NEVER received my order. They didn’t even try to find a soultion. They’re lack of responsibility and care from their team says everything about this business, they’re not worth it… There are plenty of great hair extension brands out there, so do yourself a favor and don’t waste your time and money on this one.
Response from Endaring HairNov 17, 2025
Hi love, we’re truly sorry to read your experience — traveling and planning around a delivery is stressful, and the last thing we want is for you to feel unsupported. We’ve checked our system and weren’t able to locate any order under your name. Could you please DM us your order number or the email used at checkout? Once we have that, we can: Track the shipment history Verify the address Check the carrier’s last scan And provide the right solution, including reshipment or refund if applicable We also want to mention that we did place a holiday notice on our website during that period. However, we understand that it may not have been clear or visible enough — especially when timing is important. We’ll make sure future notices are much more noticeable so situations like this don’t happen again. We genuinely appreciate you giving us the chance to look into this and resolve it properly for you. 💗



