Endaring HairReviews of endaringhair.com

Response from Endaring HairSep 17, 2026

Hi Mieke, We’re sorry the HD Tape-Ins looked different from what you expected when you first opened the package. We completely understand why seeing the shape of the hair before installation could make you worry that something had gone wrong. Thank you for sharing the photos and video with our customer care team. What you’re seeing is actually part of the hand-tied construction of the HD base. Each section of hair is passed through the lace and secured by hand, which means short return hairs can be visible around the knots. This structure helps create the lift and fullness at the crown . You may also notice some bending or unevenness when the pieces first arrive. This can happen while the hair is folded during packing and shipping, but it does not affect the product itself. Before installation, you can gently smooth the area with a flat iron at around **120°C / 250°F** to help it return to its intended shape. We really appreciate you bringing this to us. If you have any other questions about the HD construction, installation, or styling, please feel free to contact our customer care team anytime. We’ll be happy to walk you through everything in more detail and help make sure you feel comfortable using the product. Endaring Hair Team

Response from Endaring HairJun 26, 2026

Hi Lauren , We’re very sorry to hear about your experience and completely understand how frustrating this must feel, especially after only a few weeks of wear. Based on the light pink discoloration shown at the ends, this type of color change is usually linked to an external chemical reaction rather than the hair being dyed red underneath or a normal color-fading issue. Blonde extensions can sometimes react to ingredients found in products such as sunscreen sprays, tanning products, certain purple shampoos or toners, hard water/mineral buildup, pool or ocean water, chlorine, and other chemicals. These reactions often show most visibly on lighter blonde shades and may appear pink, peach, orange, or brassy, especially at the ends where the hair is most exposed. We understand you mentioned using K18 purple shampoo and Living Proof color-safe products, however, even color-safe products or environmental exposure can sometimes interact with blonde extension hair differently than natural growing hair. We have already offered compensation as a gesture of support, but we’d still like to better understand what may have caused the discoloration. If you’re open to it, please share whether the extensions were exposed to sunscreen spray, pool water, ocean water, tanning products, heat protectants, or any toning/color products during the 21 days of wear. Our team would be happy to review this further and help with the best next step. Warmly, Endaring Hair Team

Response from Endaring HairApr 24, 2026

Dear Felicia, I am so incredibly sorry to hear about your disappointment, especially as you are preparing for your wedding day. I completely understand how stressful it is when a detail for your big day doesn’t feel exactly right. Regarding the texture: Because our Virgin Remy hair is 100% natural and minimally processed to ensure a long lifespan (1–2 years), the strands are naturally stronger and thicker than standard salon hair. This "strength" is what allows it to handle heat styling so well, but we understand that it can feel less soft straight out of the package. A quick tip: Many of our stylists recommend a gentle co-wash (washing with conditioner only) before the first use. This often "relaxes" the natural cuticle, making it much softer and easier to tease for bridal updos. However, your satisfaction is our priority: If you have not used or altered the hair: We are more than happy to arrange an immediate exchange or a full return so you can find the perfect fit for your wedding. Technical Support: If your stylist needs tips on how to prep this specific "strong" hair grade for teasing, please let us know. Please reply to this email or message us directly so we can rush a solution for you. We want you to feel beautiful and confident on your special day. Best regards, Endaring Team

Response from Endaring HairFeb 25, 2026

We’re truly sorry to hear about your experience, and we completely understand how frustrating a color mismatch can feel. Please don’t worry — if the shade isn’t right, we offer free exchanges to help you find a better match. Our support team typically replies within 24 hours, but occasionally our responses may land in spam or junk folders, so we kindly recommend checking there as well. If the hair has not been used or altered, we’re also happy to assist you with a return and refund according to our policy. Your satisfaction is very important to us, and we would never ignore a customer intentionally. Please send us your order number via email or direct message so we can prioritize your case and resolve this for you as quickly as possible. We truly appreciate the opportunity to make this right 🤍 — Endaring Hair Team

Response from Endaring HairNov 17, 2025

Hi love, we’re truly sorry to read your experience — traveling and planning around a delivery is stressful, and the last thing we want is for you to feel unsupported. We’ve checked our system and weren’t able to locate any order under your name. Could you please DM us your order number or the email used at checkout? Once we have that, we can: Track the shipment history Verify the address Check the carrier’s last scan And provide the right solution, including reshipment or refund if applicable We also want to mention that we did place a holiday notice on our website during that period. However, we understand that it may not have been clear or visible enough — especially when timing is important. We’ll make sure future notices are much more noticeable so situations like this don’t happen again. We genuinely appreciate you giving us the chance to look into this and resolve it properly for you. 💗

Response from Endaring HairJul 8, 2025

We’re truly sorry to hear about this — we completely understand how upsetting and frustrating this situation is, and we sincerely apologize for the stress it has caused you. We want to clarify that we did ship your order in full and on time, but once a package is handed over to the carrier, the delivery is managed by FedEx. However, please rest assured that we take issues like this very seriously — your trust is extremely important to us. We understand you’ve already reached out, and our team has opened a formal investigation with FedEx to trace what happened and find a resolution as quickly as possible. These claims do take a little time as they must be processed by the shipping carrier, but please know we’re doing everything we can to support you and ensure you’re not left without help. We truly appreciate your patience while this is being looked into. Our customer care team will stay in close contact with you and provide updates every step of the way. Thank you for bringing this to our attention — we’re committed to making this right for you. Best regards, Endaring Hair Customer Care

Response from Endaring HairJul 4, 2025

We’re truly sorry to hear about your disappointing experience — this is never the impression we want to leave, and we sincerely apologize for any frustration caused. Regarding the tariff fee, we completely understand your concern. Please note that this fee is collected directly by U.S. Customs and Border Protection, not by us, and unfortunately, the government does not refund import duties or taxes when an item is returned. As for return shipping, we do cover the cost of shipping your original order to you — however, as clearly stated in our return policy, customers are responsible for the cost of sending items back when they choose to return or exchange them. We deeply regret that your experience didn’t match your expectations, and we truly value your feedback. It helps us continue to improve our products and services. If there’s anything more we can do to assist you, please don’t hesitate to reach out to our support team directly — we’re always here to help. Thank you for giving us a try and for sharing your thoughts with us.