Kathleen
Property amenities misrepresented
Property amenities misrepresented. Ice maker and dryer broken. When reported they never bothered to fix it and we were there for a week. Ask to speak with management and wrote a letter after leaving. Still waiting on any kind of correspondence from them. Shuttle service was not helpful at all. Ended up having to use Uber and then couldn’t get in the gate so had to walk with small child and baby a few blocks to get home.
Response from Encore ResortMay 31, 2019
Hello Kathleen, We apologize for all the inconveniences you had during your stay. We thank you for this feedback as we will be sharing your concerns with our management team to avoid this issues in the future. We hope you give us another chance to exceed your expectations.


