Encore ResortReviews of encorereunion.com

Went for a meal with friends this evening to celebrate a birthday meal after it had been highly recommended. Sat at our table and handed a drinks menu and told they had no food menus available and would come back to us when they had. About ten minutes passed and the waitress came back with the menus - passed them to us and then walked off, not asking if we wanted to order drinks. Came back a while later to take a drinks order which we gave her and said that we were ready to order to which the waitress replied that the kitchen were not ready to take our order. We seemed to be waiting ages for our starters then the manager came over and said our food would be out next. The prawn starter and the soup was fine but the koftas were dry, no one checked at any time if the food was okay. Mains arrived and 1 of our party ordered steak which he said was nice and the 3 of us ordered the smashed burger. What arrived was really mediocre, plastic cheese and cheap fries and a tiny pot of mayo. Really not good and wouldn’t recommend. Also the website offered a Friday deal 2 courses for £18 from 5 til 9 which wasn’t offered so we were also overcharged. Never normally leave any reviews but this time felt I had to - no one at any time checked in to see how our experience was and previously working in the hospitality industry this is a given as any issues with quality of food can be rectified timely

The house is very nice, pool is great. However, there is clearly a problem with their service. The check-in office and housing services are 2 different entities, which makes everything complicated. Cleaning is NOT included, so you have to ask for it. Unfortunately, despite being an expensive service, we had to ask them to come back as it was far from being acceptable. We had to ask for pool cleaning to come back as well, since it has not been done properly neither. Finally, upon departure, we reported a lost item - a stroller, and we knew precisely where it has been forgotten. To my surprise, they came back telling me they did not find it. I believe they did not even search

I wanted to let you know that when we arrived last night we did find the house in better condition related with cleaning issues. But the problem with the cable company was not fixed at all. It’s impossible to seat down and watch tv. I sent an attachment with 3 photos of the problem with the time when where taken to show yoy that the problem was never fixed. we spent 1 night with terrible sheets in Two of the rooms and they came to change the bed sheets at 9:30 pm the next night. We found Kids toys in three of the rooms and 2 dirty towels. ( this was never cleaned by you) i told them about the cable issues not being able to watch tv and it was never fixed. If you would had told me from the beginning that I Was not going to be able to watch TV In any room of the house i would have stayed somewhere else. we really had a terrible experience. i had stayed with you 3 times before this one and i never had this kind of probblems before. i spent 2 days on the phone tryng to make everythig better.they came to see the house and they apologized but they fixed one thing but not the other 3. the pool was dirty, the second day i told them and was never cleaned. Thanks for the refund of $177.08 but absolutely doesn’t justify what we went through. It is with Absurd to think that amount it’s going to make our stay better. i definitly wont be stayng at encore resort again.