Encore ResortReviews of encorereunion.com

I give Encore at Reunion a 3 stars because my family were there for 7 days and my grandkids only got to use the pool only 1 day. The first day I called and told them the pool was dirty and they told me the next day. The next day come they told me Saturday. Saturday came then they told me Monday morning. So my grandkids went 5 days no pool. That's why I asked for a pool so my grandkids could play in the pool. They gave me a credit for $150 to use at the hotel restaurant but that doesn't come close to what my grandkids lost. I called the manager today and they took my name and phone number and said the manager was on the phone with another customer and I haven't heard from her. So that's showing me this company doesn't care about me as long as they took my money. I will not being staying there anymore if this is how that treat their customers.

FOR:: Inside of villa was great and very comfortable. Pool was adequate and clean with loungers and comfortable outside table and chairs. Fins restaurant very good AGAINST: Broken and dangerous garden furniture left in garden. Children’s play area overgrown. Phone not working. Entry code for villa given was incorrect and we only got in by accident!! Games room a joke. Overloaded with items making it practically unusable.. The resort “concierge” needs to be looked at as the people manning it are not very helpful and treat you as a nuisance !!

I love my experience but I found bed bugs. They handled it quickly. They gave me a nights refund but I think they should have added something else to this for pain and suffering.

This was our repeat stay. While first year was awesome, the property and service wasn't same this time around. The house looked like any other property in the area, run down, cheap furniture etc. We had asked for Pool and Grill at the time of booking. The pool never came on and grill had no propane tank, no utensils. Most likely will not go there again.

The 4 pm check in time was not family friendly. I was given the run Around by many people on the phone regarding checking in and I ended up having to drive around for 3 hours with two miserable children in the car until check in time. What a waste of a day of vacation!