Empress MimiReviews of empressmimi.com

The items themselves are gorgeous and comfy and I have the empress subscription I love the products so much. But when it goes wrong, it goes wrong and there's next to no support. On 2 out of 4 occassions now my parcel has been really late, and I've had to reach out for an update as they've made a technical and operational choice not to provide tracking for subscriptions. The first time my parcel eventually arrived, but the customer service was poor. But fine, the delivery companies aren't fully in their control and it's not the customer care's fault that ops and tech have decided to offer a poor customer experience. This time my parcel is a month late, and I've emailed 3 times. 1st time (2 weeks late) I was told to check the terms and conditions for delivery (I did it's 2 days), 2nd email no response and on the 3rd attempt I'm finally told that it was delivered to my receptionist and to talk to them. Except it's a home address and I don't have a receptionist.... I've already asked my neighbours and they don't have it. I have no idea which carrier they've used so can't contact them to find out my parcel, and have been told by their customer service team it's my problem as it's not come back to their warehouse. It's appalling customer care, and as they don't seem to have any intention of getting the package to me - which isn't cheap - I'm left feeling like my money has been stolen. I love the products, but what's the point if I pay a lot of money and still don't receive them.

An order got lost in the mail and eventually made it's way back to Empress MiMi. Christina reached out to me and was so kind and helpful in addressing everything with me. She really made my day.

I have bought several items from this store and always look out for their new stock. Always gorgeous with a wow factor, but also comfortable. I love the fact that bras are wire-free. Now I have got my head around their sizing, have found my perfect fit. Staff are always helpful and wonderful to deal with. Highly recommended!

Fit is true to size and I've enjoyed everything I've received. When I had an issue changing the frequency of my subscription box Jezza was able to quickly address my concern. Communication was painless, even pleasant. Thank you!

Christina was great and was able to help me quickly. I needed both an address update in addition to size updates which required a little more work than just switching a drop down. I'm incredibly thrilled with the customer support and the product itself. Highly recommend!

This was a great experience knowing I got to contact a real customer service representative and not just an automated system. I really appreciated how friendly Jezza was and how quickly she was able to assist me with my 2 issues and resolve them. Not only did she handle two support tickets together because I accidently submitted them separately, she was able to provide my order status with a tracking link so that I could keep an eye on my shipment. Having great customer support like Jezza makes me feel at ease being an Empress Mimi customer!

Customer service incredibly patchy. Loved the lingerie, and was a customer for a long time, but when it went wrong they just went completely silent and left me out of money.

Took over a month to get a package so I first asked for a refund on a second subscription charge as the first had not arrived and I had no tracking information. Absolutely painful to deal with before we even get to the quality… Cheap junk, barely as described and customer service refused to acknowledge their returns process due to the lapsed time. I requested a return due to their size guarantee which they did not uphold, noting I am a busty size 6 that regularly does not fit standard sizing so the brand was particularly appealing having multiple size options that should fit me. Empress Mimi quickly stopped responding to my partner and I via email and social media. Still sending me emails though, no matter how many times I unsubscribe.