Empress MimiReviews of empressmimi.com

Great customer service! I had an issue with my order. Customer service was able to assist very fast. Looking forward to getting my order

jezza is always very helpful. thank you.

Jezza was very helpful navigating my order

I am at lost at where to inquire for an item that never arrived with the package. I've sent multiple inquiries (through website/through customer service) and never got an answer, yet I receive multiple marketing emails DAILY from the company. I waited long to get the order, which was missing an item and never got an answer. Extremely disappointing. The items I receive look ok. But unacceptable that nobody is answering any email or following up for the missing one.

Jezza is an amazing customer service rep. The lingere is lovely - so good to have adjustable options that have a bit of something unique about them (though I wish they would make the rewards easier to use and also wish they would bring back more silk/luxury fabric options. Oh Kiki and Oh Coco were so good I bought multiples but they are sadly discontinued)

Open and honest communication and fixing the issue as soon as they can.

Empress Mimi delivers quality products and service! These days, that tends to less and less the case. Over the years, I’ve shopped for items for my wife. She has never appreciated more, the fun experience of the beautiful, sexy, perfectly fitting garments, that she has received through the monthly program. If I could give them 10 stars, I would. Actually, I can give 10 stars!

I had gotten an email that my package was delivered, but it hadn’t arrived. The tracking number was not helpful, and I was worried. Through help from Jezza and Isabel, they helped me get the information I needed. Wonderful customer service.