Empress MimiReviews of empressmimi.com

I never received half of my order and they are not responding to any of my emails. I spent $50 on a FULL SET and only got the bra and choker. Very disappointed and want my money back.

Always a pleasure dealing with polite and professional people.

I love everything about Empress Mimi and own probably 75% of their sets. I love what they stand for and that their designs are unique (NOT STOLEN as you see so many other brands do), wire free but offering full coverage, size inclusive and sustainably made using deadstock fabrics. You can't go wrong!

Love how cute the lingerie items are, colors and designs. Love the prices and it definitely doesn’t seem or feel cheaply manufactured. LOVE the extended sizes (I made references to my friends). I learned I’m a L; I’m 5eight typically weight 175 and my bust is a 36 D .

I have ordered a few times from them before with no issues, but it's been awhile. In the past the lingerie comes in a nice sturdy box each set on their own. This time I have received the items packed in cheap plastic film bags, and my queen box item that they picked for me is one that I have filled in that questionnaire that I do not want, and it's currently on sale and half the price of what I paid for. Edit on 26/01/2025: I have already contacted Empress Mimi via their website prior to posting the review, and emailed them after as advised by their reply on this review, they have neither responded nor refunded me. Edit on 10/02/2025: I was offered another set as compensation but they have none of the ones I want in stock. I was then offered store credit instead which I have agreed to, and asked how long the credit would be valid for. It's been another 2 weeks since, I haven't received any reply nor any store credit.

I have sent their customer service address info(at)empressmimi.com multiple emails in the last 7 days about missing items from my New Years Sale orders. I did not get a response about any of my messages, and I'm still missing these items. I have been a high paying customer for a year, but I canceled my $100 a month subscription and will not be shopping their site anymore because I'm still missing a full set, 2 accessories, and a bundle that I paid for on January 4th.

Jezza is wonderful to work with and always helps me quickly. I appreciate the quick help.

High quality garments and top tier customer service. I ordered a few sets right after Christmas for my partner's birthday, and my order was processed fairly quickly, despite customs delays. Unfortunately upon receipt of my order, I was missing one of the sets I'd ordered, and sent off a request to their customer service. Despite the big time differential, Jezza and their team were able to assess my order's status, told me plainly there was an unfortunate cross of high demand and production limitations that had shorted their stock for one size, and provided options for refunds or alternative sizing that should still satisfy. I've now just got to wait for shipping and customs again to fully receive my order with better fitting modifications possible. I'll just make sure to jump on the end of year sales sooner to hopefully beat the rush of orders.