DC
Thoughtful experience
I am tearfully writing this review as I’ve experienced a tragic loss of my best friend, my companion, my ESA, Batman last Wednesday. But what I’d like to share is how the company responded that I wasn’t expecting, nor did I request it but I think this is important to share. I was required to renew my ESA housing document even though it “expired” less than two months ago. Because I am not the type to argue with leasing agents, I complied and spent the money to get a new document. It was quick and easy, ultimately accepted. On my move in date, my dog Batman passed on. I was sent an automated follow up email from the ESA company and acknowledged it, Im grieving and I shared what just happened to my Batman. Well the company refunded my fees. I appreciate that so much. I wish I had better news to share but the choice to refund my fees was very thoughtful.
Response from Emotional Pet Support LLC.Sep 25, 2024
Thank you for letting us help you out DC, we're very sorry for the loss of Batman, our thoughts and prayers are with you and we hope that things get better for you.


