Kate H.
Easy renewal but could be better
I’m thankful to receive a renew reminder from EPS and have a smooth/easy renewal process. The only complaint is that a new registration number was automatically generated and issued even I DID put a remark to keep the original number. I had to contact the customer support to have it modified and resent. Can you add an option during the renewal page so that we can opt in or out to get a new registration number? Some airlines request to present the ID card at check-in and it causes lots of hassle to update the registration number with airlines every year.
Response from Emotional Pet Support LLC.Nov 23, 2024
Hi Kate, We understand your concern about the newly assigned number. We do it this way to treat your case fresh and new as per the "reassessment" process. We are sorry for any inconveniences that this causes.


