Emojo Electric BikeReviews of emojobike.com

I've only had this bike for a couple years and barely write it in the motor already blew up

I received the wrong bike rack by mistake. I contacted Emojo customer service and Sabrina Robinson, Emojo Rockstar, arranged for the return and shipped out the correct unit. Seamless and very fast. Kevin

Thanks to them I got my charger faster than usual. And now I can finally ride my bike again

Still waiting for items to be delivered. Fed ex has the label made waiting for package.

I was pleased for the most part, but the led light I bought came with no box, and no instructions for assemble, so I had to guess my way, search google, and get help from friends to assemble. The surfboard racks, the metal latches fell off so weren’t secure. This happened even before first use. We clamped them tighter, but made me question the quality. That said, shipment came fairly soon, and owner emailed personally with order, letting me know if I needed any help moving forward, let them know. That alone made me happy with the order.

Assembled the bike and battery was inoperable. Poor written assembly instructions. Called the battery problem in Friday and no help. Back all day working with Emojo trying to get a new battery coming. No one returned any of my comms- emails or voicemails. Quality of the trike seems good with exception of the battery but can’t fully test it. Very dissatisfied with the customer service trying to get a problem corrected. This should have been a 5 minute troubleshooting call and then quick follow up to get a replacement battery coming. Hope this is not a preview of future customer service if I have another problem.

The first thing which I ordered did not have the necessary bolt. They said that it would be sent but it never was. The second thing which I ordered online was out of stock and took more than a month to get. Their order system should be connected to inventory to alert buyers of backordered items before the order. The third item arrived in a timely manner. So 1 out of 3 orders went smoothly. Additionally, their responsiveness to emails has not been very good. Some of my emails took multiple resends to get a response.

The site is easy to use; I found what I was looking for quickly and check-out was quick and efficient.