Emojo Electric BikeReviews of emojobike.com

Companies should provide friction-free returns if they want a good reputation. Why offer a 30-day guarantee? If you're not going to pay the refund. I complied with rules and requests, everything is documented. & we can't get a refund to save our lives. $2500 wasted. It will end up costing them much more than this, even if the only thing I get is to save somebody else from having to endure what we've been through. They can write whatever they want about me and make excuses but we have proof of everything that has happened. I would have loved to give them a great review as a small company doing business Nationwide. Maybe internationally? I would love to see them do well but they are dishonest and not trustworthy. We have proof and screenshots of everything from delivery to return, return, sign for and accepted tons of emails back and forth. Yet we can't seem to get a refund. Currently we have a fraud claim and dispute with our bank. I can't wait to see the excuse they type in here for why they're not refunding our money. FedEx told us that most of their customers tell them that they are issued a refund as soon as the return is accepted. Not the case with these people. I am one of the fortunate people that has a friend who's a lawyer in Los Angeles. A very good lawyer by the way. I wanted to give these people the benefit of the doubt. I would not do business with EMOJO. If I had read the reviews for customer service ahead of time. There's a very sweet girl in customer service. She is doing her job and that's all she can do. I would not hold her responsible for the company having poor ethics & work practices. When dealing with a fraudulent company that refuses to honor a warranty refund, you should seek the help of a consumer protection lawyer. These lawyers specialize in cases where businesses mislead consumers or violate consumer protection laws, including those related to warranties.

Worst customer service ever. Company screws you if anything is wrong on their end. Does not honor their satisfaction 30 day return, 1 year warranty, or their veterans discount. Ended up not refunding over $750 for a inoperable trike they sent.

UPDATE 14 February 2025. No response to my cancelation emails. Seems this company's tactic is to ghost their customers. (I decided to email instead of calling so that I have a written record of my contacts. They were very responsive to emails pre-sale, so I'm sure they receive emails.) I am a customer, btw. I already own a Caddy Pro with an extra high capacity battery. But I bought the bike from Sierra Ebikes. We'll see how Goldman Sachs/Mastercard makes out with my charge/cancelation dispute. Watch this space. UPDATE: I have written email to their cs at emojobike.com and support at emojobike.com email addresses to cancel my UNSHIPPED orders. I expect them to honor the request, and I will be taking all actions necessary with the credit card company, Better Business Bureau (surprise surprise, they're not accredited) and with an attorney. Anyone else interested in sending a legal shot across the bow, please get in touch. ORIGINAL REVIEW: Buying direct from the company via Emojobike.com is utterly terrible. I received incorrect email address (yes, really) and incorrect information about assembly (none is available despite initially being told it was and being quoted their $200/bike), and no tracking information. They did, however, manage to bill my credit card. I was told my TWO orders would ship in a day or two after placing the order. That was a week ago. And,using the utterly useless Shop app which they supposedly use to give shipping information, I can find nothing more than acknowledgment that the orders were placed. My Apple Card has been charged for both. (I'll probably be calling to dispute the charge.) This company's internal systems are set up for them, not for the customer, and this customer at least, is left terrifically disappointed with the company. I will not buy from them again. Save yourself hassle and buy from a physical retailer. Or maybe send a stronger message and take your money to another company--Ebike companies are a dime a dozen these days. I spoke with Quan and a woman at least twice each after exchanging multiple emails. They're pleasant, I'll give them that. Truly. Unfortunately though, nothing they said or apparently did has resulted in what I needed -- basic product information, accurate assembly information, shipping/tracking details, and of course, two bikes that were actually delivered.

Unresponsive customer service My bike arrived in a damaged box 4 days ago. The frame was sticking out of the end of one of the cartons. The paint is chipped. I took pictures and immediately emailed them to emojo. No response. I called and left a message, and I got no response. I called the next day and reached an actual live human, and she said that they needed more pictures. I sent more pictures and got no response. So I called and left a message again and got no response. I have a $3,000 tricycle that can't be assembled and no ETA on a replacement frame. Not having anybody call me back makes me think they're trying to extend the delay so that 7 days go by, and I can't return it.

Horrible customer service. I have never delt with such horrible service

They still haven't answered after 4 replies asking about tabs

Still waiting for items to be delivered. Fed ex has the label made waiting for package.

I was told to purchase a charger that does not work with my Panther Pro bike. I have emailed about returning the charger and haven’t heard back