emmamason.comReviews of emmamason.com

Bought a sectional for my living room. Did lot of research and found the best price with reasonable fees for white glove delivery. Starting from the website, it’s not modern but functional. Live chat was available even at 10 PM Eastern. Email responses were also very prompt. Overall, great on the communication front. Now on the policies, it’s nothing much to talk about. Remember, it’s not a Costco or any other big box retailer with friendly return policies. So ensure that you know what you’re purchasing. My sectional was delivered in the promised time. Their automated emails about delivery times may make you nervous but contact their customer support for the most accurate information. Please follow pre delivery instructions carefully to avoid any hassles. For e.g. you are expected to inspect furniture for any damages at the time of delivery and sign the delivery slip only when everything is as expected. Returns will be a trouble after delivery is completed. Overall, good experience dealing with Emma Mason furniture.

I had a very good furniture buying experience with Emma Mason. I was a little hesitant to make a purchase online. I made a leap of faith and it all paid off. I got a very reasonable price on my purchase. I was kept up-to-date through the entire process until my furniture was delivered with white glove service. I don’t have one complaint or regret. I will return to Emma Mason for future purchases. I highly recommend folks seeking reasonable prices, excellent customer service/ communication give Emma Mason a chance to serve them for their needs. Top notch experience. Thank you Emma Mason. RW

The experience was good. They communicated all the way through so I knew it was on its way

Jade kept me informed about my order during the entire precess. She reached out frequently with updates. Delivery was excellent and the furniture quality is top notch. I highly recommend for furniture needs.

I purchased 2 bedroom chests through Emma Mason and had a wonderful experience. From the time of purchase until the chests were set up in my bedroom it was a seamless process. Jade, our Customer Service Manager, was very attentive in communicating the delivery steps and making sure all of our needs were met.

Seamless from order to delivery. I recently ordered a Magnussen server online and the entire process from order to delivery was well communicated. Also appreciated, the delivery team unboxed the piece directly outside the door of the house leaving all the dust and Styrofoam debris from entering the house. The server was then safely placed in the home - perfect!

Terrific service! Great value! American made excellence! Delivered directly from their facility with some very kind and knowledgeable folks. You can’t go wrong with this company their communication is terrific They’re tracking is terrific. One of the best companies I’ve ever done business with. Buy with confidence!

Outstanding quality and service!