emmamason.comReviews of emmamason.com

They were responsive to my requests and easy to deal with no high pressure sales people!

I purchased a game table and chairs. I was contacted immediately because I ordered the incorrect size chairs and was able to correct it before shipping. Most companies would have just shipped the order. They also kept me in the loop from purchase to delivery. They followed up right after the delivery was made to be sure everything was delivered without damage and to be sure I was satisfied. I would highly recommend emma mason and would not hesitate to use them again!

Where do I start… I ordered a bed and 2 nightstands May 2024 with them delivering and setting up. Received bed and 1 nightstand in Aug 2024. In Nov during the middle of the night the footboard hit the floor. I notified Emma Mason of the incident. I was told they would replace footboard on Nov 27 2024 should be getting it 6-10 weeks. It’s now April 2025. Still no footboard replacement or the nightstand I never received. Have got nothing but sorry we will be shipping and later dates. It’s nothing like having your room in a disarray for almost a year after paying so much money.

From the first contact from Emma Mason to the delivery follow-up they could not have been more attentive, or helpful. Even before placing the order, Walter went out of his way to contact the manufacturer for estimated delivery dates as not all pieces were in the same warehouse location. Fadir provided us with several emails on the status of the process and the entire experience was perfect. The delivery company was very professional and took great care in unpacking and setting up or pieces. Everything is perfect and the price was the best I found. I will definitely look to Emma Mason for any future furniture purchase.

I ordered a Curio cabinet from Emma Mason last year. While the quality of the cabinet had some issues, i.e. the electrical cord was too short and needed an extension, the cabinet was what I wanted, especially given that the price was half of that for comparable cabinets. I decided to order a 2nd cabinet primarily because of their excellent customer service. I found the same item on a different site for less money, but chose to stick with Emma Mason. They are great at communicating and making sure that delivery goes through properly.

Ordered and received an entertainment center from them. Very beautiful. Some of the screws and things were missing upon delivery. We had ordered white glove service so the men that had delivered it couldn’t put it together without all the parts. So Emma Mason had sent new parts and scheduled someone to come out and assemble. The people they hired had kept pushing us back a further date. I call and tell Emma Mason company and they hire a new crew to the date I had requested. Nadir is who I had spoke. With and she was so helpful and wonderful. She also is having someone come repair the scuffs that happened upon the delivery men bringing in the piece. Very good customer service. Barely any trouble at all. Thank you.

Nadir was wonderful to work with. Kept in contact to let me know order status and followed up after delivery. I’m very pleased with the whole experience.

I bought a table and six chairs, company was awesome on everything! They reached out about delivery, was able to deliver earlier than expected. I will buy from them again!