emmamason.comReviews of emmamason.com

I have placed an order via Greg, and he was so friendly, respectful and took care of my order at ease. Thank you Greg for the help!!!

Website said the chair I wanted couldn't be delivered to my LA address but the rep, Cindy, quickly provided me an exception code so I could place my order. Can't wait for my chair! Thanks, Cindy!!

I ordered a red leather recliner at a good price but a lot of time passed and I hadn't heard that it had shipped. So I contacted the company and "Carl, the Customer Success Manager" said that it wouldn't ship until the money went from my bank to them. Fair enough, but the okay to ship it didn't make it to the warehouse until SIX DAYS after the payment had cleared and by then, it was no longer in stock! GRRRRR

They will deliver damaged furniture and not stand behind it. We paid for white glove deliver and received a computer desk damaged. Even the driver noticed the damage and said it would have to be replaced. When he got back to the office, they are quick to send over a waiver of lability. They are 100% SCAM. Save your money and go somewhere else.

Ordered a bed, paid for delivery and assembly. Less than two weeks later, the bed collapsed. Spent the next month trying to have someone come out to fix the bed - very nonresponsive. Finally they got an outside contractor out, turned out the replacement parts sent were missing necessary parts. Refused to refund me even when I offered to ship back the parts. They kept insisting they could repair the bed but also kept dragging their feet to do anything. Finally, I had to go the route of issuing a chargeback to my credit card company. The "customer support" was appalling, employees did not actually work the hours they advertised and provided out-of-service contact information, and when and I escalated to management they kept trying to kick me back to the agent who had spent months jerking me around doing nothing. Not worth the headache.