Carole B.
Customer service has been less than…
Customer service has been less than reliable. I have been without the medication for over a month. No one answers the questions. The same “line” goes out to everyone. Abysmal is the rating. The product is fabulous. I’ve only had two months. Waiting forever on the third dose. Someone please take care of this ! Carole Bader
Response from EmergeweightMay 9, 2025
Carole, I'm sorry. It's definitely not an excuse, as we always try to take responsibility for our service ... but the entire industry experienced delays in service. These delays also caused severe backlogs in our support staff. We ended up several days behind. We're definitely getting back on track, we're switching patients to pharmacies who have caught back up. I'm sorry that you experienced service that wasn't up to par.




