Started off pretty good with losing 17 pounds in 5 months. Then I received a hot shipment (usually cold) which was noticeably ineffective. They didn’t offer a refund or a replacement and instead kept asking if their “scientists” to call me to tell me it was my imagination. Really disappointed in the brush off after paying them thousands of dollars. I’ll be trying another place as most places seem to be half the cost.
Response from EmergeweightJul 31, 2025
Thank you for taking the time to share this. We can't discuss individual orders in a public forum, but we can tell you how we handle shipping generally: everything we send goes out cold-packed and overnight, and if a package arrives warm we want to hear about it before it's used. Please email [email protected] and our team will take a look.
JO
Jo
Changed Meds and Pharmacies every single month!!
I was doing great losing weight and then they started changing pharmacies each month and the product also changed. I would get DIFFERENT meds each month and one company did not even have a cool pack in the box. I was almost afraid to take this and contacted Emerge to be told it does not need to be cold...Really? After six months I am looking for an alternative.
Response from EmergeweightJun 5, 2025
Hi Jo,
We truly understand your frustration and appreciate you bringing this to our attention. The pharmacy changes you experienced were due to industry-wide shifts, and we completely understand how disruptive that can feel.
Please know our commitment remains the same—to provide the highest level of care, service, and quality to our Emerge community.
We’d love the chance to make this right. Please reach out to our support team so we can personally assist you and ensure you're fully supported moving forward.
SF
shannon F.
New Pharmacy takes too long.
I have had no issues until they changed pharmacies. They placed an order on April 20 and it is May 6th and still waiting for my order. I have been taking this since December. Horrible communication when things change.
Response from EmergeweightMay 12, 2025
Hi Shannon,
We’re so sorry for the recent delay with Empower and truly understand how frustrating that must have been. We’re happy to share that we’ve been working diligently behind the scenes to resolve these issues by adding additional pharmacy partners and ensure you receive the level of service you deserve.
I see our support team has already been in touch, but I also wanted to personally extend our deepest apologies and thank you for your patience and understanding. You are the heart of our community, and we’re so grateful to have you with us.
VG
V. G.
Very Disappointed Customer
I was initially excited to work with this company, but my experience has been incredibly disappointing. After they took my money, they failed to ship my product as expected. I was told it would take 5-8 business days, which seemed odd since my last two orders were shipped the day after payment cleared. Still, I gave them the benefit of the doubt.
However, once the 5-8 business days passed, I reached out and was told they were experiencing high demand. While I understand that, it doesn't explain why they took my money without having the product in stock. Now, it’s been over two Mondays and I’ve missed doses of my medicine, which is impacting my results.
On top of that, I was promised a $25 discount for my first two orders, but only the first order was discounted. This is extremely frustrating. I was excited to be on this journey, but now it feels like it’s over prematurely because of this company's poor service. To make matters worse, they said it could take up to 10 business days to process my refund, yet it took mere seconds for them to take the money from my account.
Just incredibly disappointed. SMH.
Response from EmergeweightApr 14, 2025
Hello. You are correct, the first order is usually within 5 - 8 business days. There were some recent changes in the industry that pushed a large number of patients nationwide to a smaller number of pharmacies, and this has caused a bit of a log jam. I'm sorry for this as we've based our business around our customer support and care, and so it is frustrating to us as well that any patient doesn't receive the care they expect. As for the discount, those are spaced over 2 months. So it is $50 ($25 each of the first two months). I don't have details of your account so I can't help directly, but I'm hoping a member of our staff has reached out and tried to help.
