Ember & Kate is listed under Clothing & Underwear in Sheridan, Wyoming.
Ember & Kate (emberkate.com) has 74 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Kathleen B.
Ember and Kate have amazing customer service. I recently ordered a sweater and received a confirmation email. The photo of the item was not the same as my order and I was concerned an incorrect item would be sent. Their team responded to me almost immediately and assured all would be correct. Amazing service!
Nancy Z.
Excellent customer service
Josephine D.
Very professional communication. Company sells shoe style which caters to people either with “wide with “ and or the disabled with swollen feet.
Rachelle
I ordered a cute pair of 'orthopedic' shoes. They came from China. Plastic stitching, way too small. They offered a $9 exchange, but I have no idea what size would fit since this was so off. So, to return - to China!- is almost the cost of the shoes. Very disappointed, especially since their contact info is in USA which was misleading.
Francine
The merchandise is made and shipped from China. It is polyester and the stitching is less than professional. If you want to return something, you need to ship it back to China and it is expensive. I would not purchase from this website again.
cathy S.
How in the world are there GREAT reviews on this site!!!! I ordered the Black with DENIM trimmed shirt that was advertised as a FIVE star review and looked fabulous... with a great description. What I received is a polyester PRINTED with denim shirt that is absolutely hideous! How can this continue to be advertised and sold???? VERY ANGRY and saddened that I was duped! Can't trust anyone anymore!!!
Jennifer K.
Merchandise looks cheap in quality/materials. They make it sound easy to make returns. Just 30 seconds they say on their website. But then when you try to initiate a return. They require multiple emails with pictures only to offer you a 15% return instead of mailing it back to save you paying international shipping charges to China (which is more expensive than the value of the item you are trying to return). No where on their website do they mention anything about their warehouse being in China. I usually don't fall for online retailers like this, but they do a good job making their website look like a high quality operation. But the customer service and products are anything but quality.
Priyanka S.
I wish I had seen these reviews before making a purchase. Got duped by a pinterest ad for a pair of shoes that were on "sale" for their "anniversary week" and "almost sold out" but the site has been claiming this for over a month. After waiting almost a month for the shoes to arrive (even though the site also claims "fast" shipping) they did not look nearly as nice as the pics on the site. After emailing about returning the shoes, I was informed I would be responsible for shipping to their warehouse in China (the cost of which is 1/2 the price of the shoes) and I would only get refunded once they are recieved. Nowhere on the site does it state return shipping is international. Please save yourself a headache and $$$!
