Ember & KateReviews of emberkate.com

Looking for a dress to wear as a wedding guest and I don’t trust online sizing, so I ordered 3 sizes of the same dress. The dress FINALLY arrives from China and it looks nothing like the picture in the ad, NOTHING. I request instructions on returning the dresses and free a few days the response is they’ll give me 15% of my purchase price and I can keep the dresses (nope) or I can pay for shipping back to China and they say I’ll get a 100% refund. Ouch! I’m going to try shipping the dresses back and hope for the best.

I purchased a pair of Ellie Flat Buckle Loafers from Ember & Kate for my wife and was very disappointed when they arrived. The shoes were of much lower quality than I expected based on their online presentation. After deciding to return them, I contacted customer service and was informed that I would need to ship the shoes back to China at my own expense in order to receive a refund. This requirement was not apparent to me at the time of purchase and would make the return process costly and inconvenient. Instead of providing a straightforward return option, the company offered me a 15% refund if I agreed to keep the shoes. I recommend that prospective customers carefully review Ember & Kate's return policy before placing an order, particularly if there is any chance they may need to return an item.