Hilton Hotels & ResortsReviews of embassysuiteshotel.com

Booked through Priceline for 2 nights. This was for my son's surgery. At very last minute, surgery was canceled and we left before checkout time. According to Priceline, Hilton wouldn't authorize a refund I requested for 1 night. So I'm out one night, Hilton could resell night, and Priceline got irs cut! I got nothing but aggrevation! No customer service!

We checked into this hotel late in the evening and ordered food at their expensive steakhouse. Checkout is at 11am, we came back to the hotel 30 minutes BEFORE checkout and to our surprise our rooms were already torn apart with all of our food, drinks and items that the clean staff deemed trash thrown out. When we went to the front desk both of the staff were short tempered and seemed like they could care less. A supervisor came out briefly and said she would get someone who could help, but after waiting several minutes we were forced to leave before missing a doctor's appointment. Very disappointing to pay a premium price to be treated like dirt and have our food thrown away when we were still within our purchased room time. We went from highly recommending this place to never using their services again very quickly. I now understand why there are such low reviews for these places.

I booked a reservation at the Embassy Suites, Elizabeth, Nj location. I pray the calls are recorded because I just canceled my reservation due to the rudeness provided to me from a manager there. I booked this location because a member of their reservation team confirmed that the pool was open. That was a lie! Someone transferred me to the location to speak to someone there and I got the rudest manager ever! Again, she provided no name, no empathy but did confirm she was the manager on duty. I called around 11:30pm ET. She hung up on me and yelled at me when all I asked her was why were employees misinforming customers? This is true statement because the only reason I booked for my daughters birthday was due to being told the pool was open. Please listen to the phone call. I am a frequent customer staying at so many embassy locations and due to this experience I will never spend another dollar again if these are the type of unprofessional leadership you have representing the company. I’m disgusted at the lack of appreciation for customers at this location. I will never again stay here. Money refund already now in progress.

I used to love Embassy Suites. My favorite one in Los Angeles was the LAX South El Segundo. This hotel is VERY dated and dirty. We changed to a “better” room… it was less dirty feeling, that’s all. That was my last stay at an Embassy Suites. It’s not what it used to be.

This hotel is highly recommend the breakfast is superb, the restaurant is amazing as well as all the staff. Petrou the executive chef stands out. He goes above and beyond to help and is very polite and friendly always smiling and even demonstrating tact and diplomacy in making the guest comfortable.

I stayed at this location which I could have chosen another as a diamond Hilton member and to my surprise I wish I had stayed at another location. I checked in super late at night from traveling and also ended up having issues with the comfort of the room so I was not able to get a good night's rest. I spoke to the young lady at the front desk who told me I could check out late the next day. I overslept and she called me to advise that I needed to leave within the hour or she would charge me for half a day. I left within 15 minutes of that phone call just to check my credit card statement the next day and to my surprise she had charged me $70 in addition to not giving me any credit for having issues with the comfort of the room. Anyone who stays with the Hilton brand knows the Hilton promise is if you are not comfortable with your say they will do what it takes to make you happy which should have Incorporated either points or some form of discount which I did not receive. I am baffled at the lack of professionalism and being lied to while also charging my card. After speaking with management he also further supported the inappropriate actions of his employee by not refunding me the money back although they were not supposed to charge me. I find it to be very Reckless and inappropriate for an establishment to take advantage of having a customer's credit card on file and then charging it at their leisure. I will definitely not be back to this location and this is by far the worst experience I've ever had with a Hilton property. Doesn't seem as if they care much about customers and I would venture out to say that this experience was racially motivated aka discrimination.

Rooms were very dated. The breakfast was awful, precooked potatoes, precooked sausage, no bacon…the only thing cook to order were the eggs..and a Hotel 6 like continental offering on the cereal, and breads. We were actually stomach sick from the breakfast for the majority of the day. Beds were lack luster and uncomfortable. Shame on the Hilton brand, not what I expect from the Hilton Brand..and I’m a Hilton Honors Member. Won’t be back.

I made a reservation at Embassy Suites Airport Miami using Expedia.com. I cancelled my stay within the prescribed time and the payment was deducted from my credit card, inspite of my appeal to management and the fact that I was enroute to Trinidad to attend my brother's funeral no refund was made. I am a longstanding loyal customer to Embassy Suites Airport Miami I have stayed at this property on so many occasions too numerous to count. I am disappointed and would never use this brand again.