Embark VeterinaryReviews of embarkvet.com

Misleading advertising and disappointing customer service I was ready to purchase the Embark Breed + Health DNA Test after receiving a promotional email stating “FREE SHIPPING ON EVERY ORDER!” However, when I reached checkout, I was charged $26.98 for shipping because I live in Germany. What makes this especially disappointing is that Embark already knew my destination country—I had entered Germany during checkout before receiving this marketing email. Despite knowing I was an international customer, they still sent me an advertisement that I could not actually benefit from. I contacted customer support with screenshots. They admitted that the wording was misleading and said they would pass my feedback on internally, but they refused to honor the advertised offer or provide any goodwill adjustment. Instead, they referred me to information elsewhere on their website that was not mentioned in the email itself. As an EU consumer, I expect advertised offers to clearly state important restrictions. “Free shipping on every order” should not mean “only in the US.” The DNA test itself may be excellent, but this experience left me with the impression that international customers are treated as an afterthought. I can no longer recommend the purchasing experience.

My first time going to embark‘s website a pop-up says $60 off your next purchase when you sign up for our newsletter. Of course I’m gonna sign up, so I did, and then I got no discount. I spoke with someone in embarks customer service and explained the situation. This person whose name on the chat was Joe, which probably wasn’t real to begin with, said “oh that discount is for the breed and health kit and that kit itself has already discounted. Sorry for the confusion.” I sent them a screenshot of the pop-up window on their website and pointed out that it does not say that it is for a specific product at all. It is a general statement of sign up and you get $60 off your next purchase. The response was “I’ll forward this feedback so we can avoid this confusion in the future.” I responded with I would like a discount code in lieu of the inconvenience and confusion caused by them. I was offered a measly five dollars. That’s an insult. Talk about bait and switch deceptive marketing.

Customer service is non existent. Sent 3 samples back in the same envelope. Embark confirmed receipt and processed 2 of the samples. I've been desperately trying to contact them for weeks about the 3rdd. No reply on live chat, no reply to text message service, no reply to emails. Just ignored and no recourse. Will never use Embark again Edit for Embark reply as I cannot reply directly: This is a joke. You reply immediately to my review, yet I've been trying for weeks to contact you via all official methods, (and YES, within opening hours).

Purchased the test for $95. Sent it in April, never heard back from Embark. Tried contacting, but was told that they had no record of the test. Oh well I suppose.

I'm so happy I purchased the dna health tests. Embark gave me so much information much more than I expected. Its like they put together a puzzle of my little Daphney. She was adopted and there were so many things I learned through embark. After seeing her results my friend and I both said it makes so much sense now. From her personality quirks to her stimulation needs. Its a more clear concise picture to meet and understand her needs.

They need to offer full disclosure of their dog Dna age test kit. I thought it would be accurate to at least a month or two when in reality, it's only accurate within 2 to 3 years. I did not need to pay $109 to find out such a vague window of age. I requested a refund, but they refused. Then, I read that many of the earlier dog Dna age tests got recalled and refunded by the company for inaccuracy.

First off, if you’re considering buying one of their test kits in 2026 (or multiple like I did) and live outside of the US, DON’T. Despite providing a self-addressed, Canadian stamped envelope in the test kit, if you go on their website they advise international (including Canadian) customers to courier their test kits back, however, they do not make any mention on the website of requiring customs declaration documents in their kits or on their website. The app bot customer service is useless so you have to text them because they refuse to provide a customer service telephone number. When I returned my test kits by 2-day, international courier at a cost of $184, they were delayed indefinitely at a customs hub in the US Midwest because there was no commercial invoice included. While this is not completely the fault of Embark/Illumina, if they had of provided customs declaration documents in the box or on their website, I suspect this issue may have been mitigated. I only received the customs documents from them after the fact when I advised them my courier package was trapped in Indianapolis for 4 days. They also refused to tell me how long the samples were viable for, assist by providing a commercial invoice to the courier company or consider issuing a refund. I’m sure I am not the only international customer this has happened to. It seems they are more than happy to sell international customers a DNA kit despite the probability it will never be returned in time or be returned when the sample is no longer viable. This crosses the line into fraud in my opinion.

The results of my dog's test are radically wrong! They've calculated my dogs age as being 11, but go figure, i've had my dog for at least 15 years & his age was estimated as between 3 & 5 when I got him. He's now a very old dog, so I would put his age between 18 & 20. I would not recommend this company or it's test. The test are very expensive. It's either a scam or the test is totally unreliable that it's not worth spending money on. A further update to my original review is that the company is refusing to give me a refund on the basis that they have followed their process. This is incredibly dishonest. It's appalling that they can justify keeping someone's money when their test is patently inaccurate.