Embark VeterinaryReviews of embarkvet.com

We submitted age tests for 3 dogs in early November. We got the result of the first two fairly quickly. The third one however, sat with no information about it for 6 weeks. I finally had to contact them only to be told that that the submitted sample was non-viable. What upsets me the most is the fact that I had to initiate contact with this company and had already lost 6 weeks without them notifying me of anything. They do offer a free replacement test, which will probably add another at least 6 weeks to this whole process. I was hoping to have all the dogs information before Christmas and now that's out the window. Because of their unreliability and poor communication, I do not recommend this company. There are other options to do dog age and heritage tests that are more reliable and communicative.

The customer service is really terrible. I have twice paid for a health report for my dog and still have not received it. You can't call anyone and they just don't answer emails or the chat. I had to file a complaint with my bank. They upsold me on something I didn't realize I had paid for several years prior and I still haven't received it.

My main issue is with the age test. I received it as a gift, activated it and then was notified that they weren’t activating the age test anymore because of an error in their calculation model. They gave a refund to the person who bought it but they refused to accommodate my ad the end user by offering a replacement or discount code towards a new age test when they resolve the error. I understand that this unique in that I was not the purchaser and that party was refunded but they did nothing for the end user which I feel like was a reasonable request given that this is their error.