Embark VeterinaryReviews of embarkvet.com

I contacted Embark regarding an ownership issue involving Reggie’s existing DNA results. I have the login and password but they only use magic link now which is registered to an ex's email. Despite having legal documentation establishing my ownership of him, I have been unable to access his genetic information because the account remains under a ex-spouse who does not own the Dog who we have had no contact for many years. Embark is still investigating the matter, and I understand that certain policies and procedures may need to be followed. However, what I cannot understand or excuse is the complete lack of sensitivity demonstrated by the initial customer service representative. After repeatedly explaining that my pet had passed away, the representative suggested that I simply purchase another DNA test kit. I cannot begin to describe how incredibly hurtful, thoughtless, and inappropriate that response was. How exactly am I supposed to administer another DNA test to my deceased dog? I had already made it abundantly clear, multiple times, that he was gone. Having to repeatedly remind a customer service representative that my pet is dead, only to receive a suggestion that is physically impossible, is beyond insensitive. It demonstrates either a complete failure to read and comprehend my messages or a disturbing lack of empathy toward grieving pet owners. I am not asking Embark for anything for free. I have even offered to pay the equivalent cost of a new DNA kit simply to obtain Reggie's existing genetic information. I am desperately trying to preserve a piece of my son's history that I can never recreate now that he is gone. Instead of receiving compassionate, thoughtful assistance, I have been left feeling even more devastated by an already heartbreaking situation. I recognize that Embark is continuing to investigate the ownership issue, and I am not criticizing the company..yet simply because a resolution has not yet been reached. My complaint concerns the manner in which I was treated and the apparent lack of basic understanding and compassion shown during my initial interaction. A company whose entire business revolves around people's beloved animals should understand that these animals are family. When a grieving owner tells you that their dog has died, the appropriate response is not to suggest purchasing another test kit. I sincerely hope Embark provides its representatives with better training in empathy, active listening, and bereavement-sensitive communication. No grieving pet parent should have to endure an interaction like this while desperately trying to hold on to the memories of a family member they have lost. We deserve better And so do the families who trust this company with their pets' genetic histories.

If you are not going to send the documents required to handle international sales, then you should not be handling international sales. YOU HAVE SINGLE-HANDEDLY INTERRUPTED MY BREEDING PROGRAM. Do you know how much money you have cost me? I paid you! I kept up my end of the bargain. YOU FAILED.

I purchased an Embark DNA test hoping to better understand my rescue dog’s ancestry. We already suspected strong American Pit Bull Terrier ancestry, so that part wasn’t a surprise. The result came back as 100% APBT. To be clear, I have no reason to doubt Embark’s scientific accuracy. My disappointment is with the customer experience. I paid hoping for more detail about my rescue’s background, and getting a single breed result didn’t provide the insight I was hoping for. If your main goal is uncovering detailed ancestry for a rescue that appears to be a pit mix, know that you might receive a 100% result that doesn’t add the context you’re looking for. I hope that helps others set expectations.

Horrible customer experience. Wildly inaccurate results. Came back 25% "undetermined" yet they think that's accurate. Claim my dog is 75% pitbull and "maybe" a German Shepherd - which is absolutely incorrect, as she's half beagle. Customer service doesn't know anything and refuses to understand. They claim they'll "escalate" it to the results team and nobody ever answers you.

DON’T DO IT! SAVE YOUR MONEY - IT’S A TOTAL SCAM. THERE IS NO CUSTOMER SERVICE - ONLY AI. I DID THE AGE TEST - THEY SAID SHE WAS BORN 2 YEARS AFTER WE ADOPTED HER. COULD NEVER GET A STRAIGHT ANSWER FROM THEM - ONLY THEIR VERSIONS - CUT AND PASTE STATEMENTS ONLY. EDIT - 8/22/26 - - SEE BELOW - They said to contact them - DID THAT - still have NOT received a response from them.

I have used embark for 3 of my dogs and just sent in 3 more tests. Getting ready to do 5 more :). We love embark and all of our results have seemed completely accurate. We have trusted and will continue to trust them with our pups DNA.

I wish I could leave zero stars Terrible Cross-Border Logistics for Canadian Customers Warning to anyone buying this product in Canada. The manufacturer advertises a seamless prepaid process to ship your dog's DNA sample back to their lab in the United States. However, the prepaid return envelope included in the box is completely invalid for cross-border transit at Canadian outlets.I went to three different commercial courier companies to ship the sample back, and because it is an international biological specimen, they all quoted me over $200 CAD out-of-pocket plus customs duties just to mail a single saliva swab.Embark has failed to build functioning international shipping infrastructure for its Canadian customer base, turning a premium product into an un-mailable, unusable box. Thankfully, I bought mine through Amazon Canada, and Amazon forced a full refund because the product is materially defective for Canadians. Avoid this company and buy Wisdom Panel instead, which actually provides working domestic Canada Post labels.

I am very disappointed with the result of my Embark DNA test. My dog’s result came back as 100% “Romanian Village Dog.” Since my dog was rescued from a Romanian village, this unfortunately provides me with very little new or useful information. I had already done a DNA test with another provider several years ago, which identified a number of different breeds in my dog’s genetic makeup. I chose Embark hoping to gain additional insights and perhaps get a more detailed understanding of his ancestry. Instead, I received a result that essentially confirms what I already knew about his geographical background, without providing a breakdown of potential breeds within his ancestry. I understand that Embark classifies Village Dogs as a distinct genetic population rather than a mix of modern breeds. However, from a customer’s perspective, this was not the type of insight I expected when purchasing the test, and the result has very limited value for me personally. I contacted customer service to discuss my concerns. While they did offer to explain the result and provide further assistance, unfortunately, the issue could not be resolved in a way that was satisfactory to me, and I was informed that a refund was not possible. Overall, I am very dissatisfied with my experience. For someone who already knows that their dog comes from a Romanian village and is hoping to learn more about possible breed ancestry, I would recommend being aware that the result may simply come back as “100% Romanian Village Dog” without the kind of breed breakdown you might be expecting.