Pat R.
All we want are answers
Currently I am still awaiting a ZGR Svago chair which I ordered on 12/5/20. What is really bothering me is the fact that when I ordered it the website promised it would be shipped within a few days. 4-5 days after the order was placed I get a call that the chair was backordered. Why not make this public from the start? I see that it is now on the webiste but that is after the fact. I did get a call on January 5 that my chair had made it to the states. After so much confusion and waiting I decided to cancel my order on the 12th of January because I could not get any idea on shipping or tracking. Talking to them in chat got nowhere. Trying to get the information is extremely hard. This is a 2,000 chair and on limited income it is a big purchase. Especially when waiting so long customer service is important. They did finally call me and said my chair was in the process of shipping and if I canceled I would have to pay a creidt card fee and I will have tracking on it soon. So I emailed them and asked that they send that tracking to me yesterday and I am still awaiting a response. All we want is communication via email as to where this item is and when can we expect it. No definitive date-no tracking-and feel like I am left in the blind. Very VERY frustrated customer at this point and will update this review as this proceeds. Update! Received very nice email stating my chair has shipped and tracking. Will keep everyone posted. As promised updated review as of 1/26/21. Chair arrived in perfect condition and works wonderfully. I am very happy with it and the service I received while waiting for it at no fault of emassage chair due to the current pandemic. Matt has been very kind and courteous throughout the entire process. Rhonda was also the same. Had it not been for the pandemic I am sure I would of received this chair much sooner. Off now to rest my back in the ZGR Svago chair! Thank you again!
Response from EmassagechairJan 13, 2021
Hi Pat, Thank you for taking the time to share your experience. We understand you have been frustrated with the back order, and we apologize for the inconvenience. Unfortunately the chair you purchased is in very high demand and there have been extended delays in receiving new inventory for items that come from out of the country because of the Pandemic as well as limited resources due to the volume of online shoppers. Have no worries, we see a representative has been working with you from your initial purchase date to provide as much detail as possible about the pre-order, estimated arrival times, ship times, and challenges with the new inventory arriving. They will continue to monitor your order until it has been successfully delivered. Thank you again and have a great day. Kind Regards, Emassagechair.com