EmassagechairReviews of emassagechair.com

I tried to buy a chair from them but don’t think I will. They hardly answer any emails and never pick up their phone. I can imagine what would their after sale service be like if god forbid there were equipment malfunctions and warranty issues.

2 stars for not following up after the sale. I experienced trouble once the chair was delivered to the third party for delivery and set up. Once delivered there they held onto the chair for 10 days with a promise of delivery within a 2 week period. They now have 4 days to deliver or I'm calling my credit card company to cancel the sale. Why they choose to use this one moving company is beyond me as it has just about as many 1 star reviews as 5 star. The 2 star rating is for the most part because after I sent them a message concerning the delivery I haven't heard back from them. That and for using such a poor consignee for my delivery and set up.

Supervisor never returned call as promised or inquired about whether or not I had received the white glove delivery. Not good customer service when they don't follow up on their promises.

Called 888-360-9996 ext 808 2 days no answer or call back. Then call back and asked about my 5 year warranty and an addition back pad still waiting for call back. Still checking things out with chair itself. It looks good.

I purchase a chair from this company for Christmas 2014 and due to a port strike ( beyond their control) they "upgraded" me to the Pro Dreamer chair which I finally received 2/21/15 and it arrived broken. The did replace the chair back ( within days) and it worked fine until January of this year( less than two years). Understand, when you purchase your chair your warranty is actually with a contractor (New Leaf) and YOU have to go back and forth with the two companies. My most recent experience started in early February. THREE VISITS that could "only be schedule when their Tech was in the area" and three diagnosis that ran the gambit of "this may not be repairable so they may buy you out of your contract" to "I believe I can fix the chair back", have resulted in my STILL waiting for repair on 5/3/17. This is rediculous! Our chair only has 50-60 hours of use and it's been down three times in two years! When it works it's nice but this has been more of a hassle than a customer should have to endure! My advice to potential buyers is to beware of the "5 year warranty" they seem to throw around! Trust me it's really like a battery warranty and the try to buy you out as soon as they can rather than repair it. Plus I have had to be the person calling them to ask them when things are scheduled rather than the them contacting me. Buyer beware! Jim Rozier Service # 10105199-2