EmassagechairReviews of emassagechair.com

Response from EmassagechairSep 21, 2023

Hi Aristides, Thank you for sharing your feedback regarding your purchase. We sincerely apologize for any dissatisfaction you may have experienced with our return policy. We are unable to offer complimentary returns when the product is undamaged and in working order. However, we did provide a free return for your initial purchase and a complimentary upgrade for your second chair. It appears that neither chair met your expectations. Please be assured that we maintain a close working relationship with our manufacturers to ensure that our customers receive chairs of the highest quality. Both chairs you returned underwent rigorous quality testing and were certified by the manufacturer to be in perfect working condition. In summary, we waived the return fee for your first chair and offered a complimentary upgrade for the second chair. As outlined in our return policy, there is a flat rate fee of $250 for the second return. We encourage any of our customers to reach out to us via phone or email with any questions or concerns they may have. Warm Regards, Kevin

Response from EmassagechairMar 4, 2021

Hi MaryJo, Thank you for taking the time to share your experience. We’re terribly sorry you were not satisfied with your purchase. Your chair has been returned and a full refund has been issued. The majority of the details you claim are simply untrue. We would never treat or speak to our customers in such a way. We understand things happen and we do everything in our power to make them right. Sorry this purchase didn’t work out for you but your review of your experience is very unfair and simply untrue. Warm Regards, Kevin

Response from EmassagechairMar 4, 2021

Hi Tharsys, Thank you so much for sharing your feedback with us. We are terribly sorry that you have experienced an issue with your chair. Please note this is an issue with your chair and the ability of the manufacturer to service or repair your chair. We apologize that they have caused issues with your service request and we will work to help make sure you are satisfied with your purchase with us. We do see that your current chair is being picked up and a new chair has been selected to replace the one you have. We apologize for the issue however we are unable to provide warranty service as this is guaranteed through the manufacturer or the brand of the chair. We are working on correcting the issue and a customer service representative continue to assist you until it has been completed :). Kind Regards, Kevin

Response from EmassagechairDec 14, 2020

Hi Jessie, Thank you so much for choosing Trustpilot to provide us feedback on your purchase. We apologize as this season has been somewhat unpredictable with the holiday rush combined with the pandemic in causing unforeseen delays. Have no worries a customer service representative will be in touch with you in the next 24 hours to help assist further. Kind Regards, Kevin

Response from EmassagechairSep 1, 2020

Update: Hi Mr. Yee, Thank you again for choosing Trustpilot to share your experience. We apologize for the inconvenience caused by the Pandemic and issues with in-home delivery that are impacted by this. We do our best to inform customers on how to handle any issues caused by the Pandemic, mainly in areas that have social distancing strictly enforced. Unfortunately in some areas white glove delivery can be more effected than others, however we do have a process in place to ensure the white glove assembly service can still be provided. We see that our customer service representative provided you information by email before the delivery letting you know how to accept your delivery in case the delivery driver was not allowed to come into your home to complete the assembly. In this scenario we promised we would provide a technician to complete the assembly in the room of your choice. From your email response to us you were ok with this option. Thank you for being so responsive in your email with our customer service team, we see that your chair was fully assembled and in the room of your choice by a technician, as promised, the following day after your chair was delivered :). We also see that we provided a refund, making the assembly service free :). Please allow us to invite you to update your review with Trustpilot to help share your experience with future customers. Thank you again and we hope you're enjoying your amazing massage chair! Warm Regards, Customer Service Emassagechair.com Original Response: Hi Mr. Yee, Thank you for choosing Trustpilot to share your experience with the delivery. We understand you may be having a unique experience caused by the Pandemic and Social Distancing Guidelines with delivery in your area. We do our best to help ensure a successful delivery by notifying you of any exceptions or issues that are caused by the Pandemic. We do see that our support team is currently assisting you with a technician as detailed in the email notification that was sent in case the chair was not delivered and assembled at the same time. We deeply appreciate your patience and we are working swiftly to get this completed as soon as possible. Warm Regards, Customer Service Emassagechair.com

Response from EmassagechairJun 26, 2020

Hi Michael, Thank you so much for providing us your honest feedback. We appreciate you being patient with us as we navigate delays caused by Covid-19. Have no worries we are working swiftly to help you get your chair as quickly as possible :) Warm Regards, Matt

Response from EmassagechairJun 16, 2020

Hi Seonhyong, Thank you so much for providing us your honest feedback. We see that your order was processed as normal and can take 7-14 business days to arrive once your order has been placed. You will also receive the tracking information within 3-5 business days from placing the order. We see that the shipping information was emailed to you and it looks like your chair arrived within 7 business days of placing your order. We're so happy it arrived so quickly :). Thank you for being so patience with us and telling us about your experience. Please don't hesitate to contact us with any additional questions. Kind Regards, Matt

Response from EmassagechairJan 24, 2019

Hi Tanja, Thank you so much for providing us with your honest feedback, and we apologize for the issues with the delivery. Unfortunately due to the security measures on the military base you live on, we were unable to complete the delivery. In some cases a consignee will need to meet the delivery team to help escort them or offer additional assistance to get to the delivery location. Sorry we weren’t more helpful in that regard :/ We do see that multiple refunds were issued for the missed delivery attempts and we are looking into the service fee that was imposed by our financing company to have this refunded too :) Thank you again for being such a great customer and for your patience, please don’t hesitate to contact us with any questions :). Warm Regards, ~ Matt