EmassagechairReviews of emassagechair.com

Hi, I purchased a chair on Jan 30, they charged my card and the site said it would be delivered in 7 to 10 business days. Also said I would be notified when it shipped so I could track it. I contacted them via the site chat option after 3 days and was told to allow 5 days for processing before it shipped, then I would be notified. Well here it is 8 days and still nothing. No notifications and on the site it still says processing. Getting a little frustrated since they charged my card on day 1. Update: Contacted by Emassagechair with tracking. Will update once I have the chair and set it up and try it out. 2/20/21 I have had the chair for a few weeks now. Delivery was a joke, had to drive 5 miles to the delivery truck and have it loaded into my pickup truck because the driver didnt like the dirt road. Assembled the chair in less than 60 minutes, was quite easy. Have tried all the different Auto programs and quite afew of the settings. This chair is awesome! My last chair was a USJaclean USJ-9000. It lasted about 6 years with 3 people using it on a daily basis. This Hubble seems much more complex with all the settings, feels much nicer than the USJ as well. I have up'ed my star count from 3 to 4 since the the chair was on site on time. Wouldnt give delivery company but 1 star. I really like the chair, hopeful that it holds up as long or longer than my last one.

The chair was delivered in just a couple of days. This is very cool.

Ordered chair on Wednesday (10/21) night late and requested expedited shipping. Initially I wasn't happy because I couldn't get a status on shipping, but found out today it was shipped on 10/22.

Revised - Their customer service team reached out and tried to make the situation correct. I appreciate the effort. I do stand by my original comments in regard to how the website should indicate possible back order scenarios. Regardless, I appreciate the outreach and look forward to getting my chair. I'll comment again when i receive my chair. I ordered a chair Svago ZGR Plus Zero Gravity Recliner - I immediately received a confirmation email but 5 days later no tracking information so I reached out to customer service. Speaking to the rep, she advised me that the chair is back ordered and that I have one reserved in the next shipment which will arrive sometime between tomorrow and 10/5, then its a 7-10 day lead time to deliver the purchase. The time does not bother me as much as the lack of communication or detail on the website. If a product is back ordered, that information should be disclosed prior to checkout and, at a minimum, reinforced in the confirmation email. It's not difficult to setup this capability in an automated order system and doing so conveys a level of trust for customers. Given that is an almost $2000 piece of furniture, an email or phone call would make sense after the purchase just as a courtesy to ensure the customer is clear on the situation and understands the additional lead time. The only reason I give 2 stars and not 1, is that the customer service agent was very good and thorough answering my questions. While I have not decided if I will seek a refund or keep my purchase, I will probably never shop at Emassagechair.com again. There is too much competition out there focused on customer experience and given these are premium products this company needs to focus more on earning and keeping consumer trust.

Knowledgeable employees

I had a good experience online chatting. The only thing that I didn't like was that I asked for a better price and even though I got it, I didn't think I should have had to. Should be more upfront on lowest price.

Excellent customer service.

Purchased an Ogawa Touch massage chair. Slow delivery, but I picked it up locally to save delivery time even later. Chair was in three boxes and I assembled it myself. I wanted to see how everything worked. The air bags did not work and there was an strong odor of electrical over heating. After several calls to Ogawa and emassagechair, a tech came to my house to check out the chair. The factory did not connect the air hoses properly at the front of the chair, I had connected the hoses at the rear, which consisted of the back and the seat of the chair, but the connections at the front, which were not covered in the instructions, had not been made. The tech spotted the problem right away and after making the connections, the chair worked as designed. However, there is still an odor from the chair, although it is nowhere near as strong as it was before it was properly connected at the air lines. Perhaps it will eventually go away. I do like the chair as far as the massages go, and I feel better after using it.