EmassagechairReviews of emassagechair.com

Rhonda is a great sales and customer service professional. She is very customer service focused. She walked my wife and I through the purchase of our Ogawa Master Drive massage chair. She took the time to answer all of our detailed questions and assisted us in all aspects of the purchase. Rhonda is a definite asset to the Emassagechair company. Thank you very much Rhonda for all of your great, customer focused service. Craig & Sylvia On, Berkeley, California

their services are very good, the massage chair is look good. i love their prices i am very happy and comfortable with my massage chair.

impecable, rápido he he

Fabulous chair and caring people that helped me through the process. With literally 100's of chairs and vendors to choose from this is going to be the only one I would recommend and I did my research for months. Excellent price and would recommend to anyone looking for a high quality chair and a painless experience.

I’m not big on writing reviews but I always read many reviews when researching products. I researched several different online massage chair companies and poured through their websites before I chose emassagechairs. I learned that all the online companies work exactly the same way, they take your order, but then your chair is shipped directly from the factory in Texas. My experience with emassagechairs was so amazing I had to come here and write a review but here I’m seeing a few very scathing reviews. I can’t believe those reviews are accurate and truthful. I don’t know any of those people, but I don’t think they would be people I would call friends. I think the problems were with the customers themselves not with emassagechairs. Here’s my story. I too ordered a chair in November 2020, and didn’t receive delivery until late February. The first chair I wanted was out of stock and on backorder, so I chose a different, better chair, the Admiral. It was also on backorder, but I decided to place the order anyway and wait. I was told it would be about four to six weeks. Apparently, due to Covid-19 there was a massive run on massage chair sales last year as people were no longer able to go out to public massage spas or health clubs. After about five weeks I began calling emassagechairs on a weekly basis for updates. As it turns out, there were many delays due to Covid-19. The manufacturer is located in Texas and the chairs are made in China, emassagechairs is a retail distributor on behalf of the manufacturer. Apparently Covid caused many unrelated delays all along the distribution route in manufacturing, shipping, docking, unloading, transporting to Texas and then trucking out to me. Since I was in such regular contact with emassagechairs I learned how many companies involved in the supply line of chairs had either shut down or dramatically cut their staff for safety, so the transportation was negatively affected at every step of the journey. I own my own business, so I am very familiar with supply chain disruptions. The only reason I’m explaining this is all the problems I encountered (and most of the other people encountered) were completely out of the control of emassagechairs. Every time I spoke with either Rhonda or Heather (or two others whose names I don’t recall) I was extremely impressed with their professionalism, kindness, patience and complete customer focus. They carefully explained everything as time progressed and they gave me the impression they sincerely cared about my satisfaction. Not once did I ever get the impression I was bothering them and not once did either of them become angry or rude with me. After about two and a half months of waiting for all these issues to get worked out, Heather actually negotiated with the factory for a free upgrade (to the Ama Medic Hilux which I love) at no extra charge. I didn’t ask for this, and didn’t expect it, but she was very concerned about my satisfaction after having to wait so long with no real estimated arrival date for my Admiral chair which was still on backorder. I opted for the curbside delivery so I can’t speak for the independent company that provides the “white glove” service. In my opinion, emassagechairs is one of the best companies I have ever dealt with and I recommend them very highly. Heather and Rhonda are both fantastic, with sparkling personalities, and they represent the company very well. I am happy with my purchase and have been recommending emassagechairs to all my friends.

I've never had such a horrid purchase experience until I spent a huge amount of money on the Luraco Legend massage chair sold by emassagechair.com. I've called so many times I can't even count them all only to be treated like garbage, brushed off and yelled at by Rhonda and Matt in the sales department. I am a 65 year old disabled senior being berated over the phone by unqualified sales people - I was refused over and over to have a competent qualified technician come and make an assessment regarding the defective chair that was sold to me. They both kept insisting there was nothing wrong with my chair without even testing it. These are sales people who made the decision over the phone that my problem didn't exist. They finally did send someone out who did not think anything was wrong. Are you kidding me??? I also paid for the"white glove" service which was a total joke. They brought it in and looked at each other not knowing what to do. After approximately 20 minutes they put the arm on and plugged it into the wall and left. Nothing was tested. Nothing discussed or instructed on how to use the chair or remote which they didn't even thread through the loop. Are you kidding me? Nick from Massage Chairs Inc in Brick, NJ came to check it out. Finally someone qualified and also a store owner who knew the chair inside and out. Extremely knowledgeable. He took the time to disassemble the chair and expose the Ltrack noting the constant grinding and grinding and most unpleasant unrelaxing sound. Clearly a visible problem if you know exactly what you are doing. Definitely defective. I purchased the chair on 11/13/20 and it wasn't picked up until 2/10/21. Never have I ever. There wasn't an apology or any contact made by Rhonda or Matt. Very poor and very sad way to conduct business. I will be contacting BBB and anyone else I can think of. It's just wrong on so many levels... The conversation was taped...

Getting the chair I wanted was disappointing as 2 weeks into the order it was on back order. I settled for another osaki chair and 2 weeks into the purchase the rollers stopped working. Osaki send the rollers but a month later the rollers are still on the box they came in as their tech did not know how to open the back plate of the chair. Bad experience and no communication on behalf of emassage chair and/ or Titan Osaki tech support. Extremely dissatisfied. I DO NOT RECOMMEND THIS COMPANY.

6 or 7 STARS - This matters: “Matt” assisted me with this purchase and he was nothing short of superb. If there’s a way to give an extra sixth or seventh star I would wish to do that. Matt researched several things for me. He was altogether highly knowledgeable, patient, articulate, and did everything he could to help me feel comfortable with my purchase decision. He went the extra mile. In fact rarely have I had such a thoroughly positive customer service experience… and I’ve taught seminars on this topic at the university and corporate levels. So please pass along my compliments to him, I hope you can put this review in his personnel file, and the next time someone’s due for a raise... let’s make it Matt! (Also, feel free to contact me… Dr. RON [PhD] if I can be of further assistance. Could be I’ll have to be a customer again (?) 🤷🏼‍♂️ and I will certainly be recommending your company highly to others. 🙇 Cell/Text: 919 260-8484 RON ILINITCH, PhD (retired Univ of NC at Chapel Hill)