els petReviews of elspet.com

Horrible experience, they must be shut down, you are crooks who deceive people, If you can't develop you product to the bets standard , stop selling it everywhere! Situation is word in word what happened to me already described here in 1st comment. "Bought this litter tray back in September. Scrapper stopped working end of November. Been battling with emails back and forth with the company. Apparently the sensor stopped. Sent the sensor to me. I can't changed it because the scrapper doesn’t move and is in the way of one of the screws."

Bought this litter tray back in September. Scrapper stopped working end of November. Been battling with emails back and forth with the company. Apparently the sensor stopped. Sent the sensor to me. I can changed it because the scrapper doesn’t move and is in the way of one of the screws. Been offered a bag of free litter which I refused, then been offered £50 refund which is refused when I paid £400, then when I refused that they offered me two rolls of litter bags. Shocking company wish I never wasted my money. Was brilliant to begin with and just stopped working

This is a continuation from my earlier els-pet review. The company response does not make any sense. I have emailed support AGAIN and asked if they were going to honor their warranty. Still no response. This company is not trustworthy and their product is crap. . Update: 1/20/25 I have already submitted several videos and done the trouble shooting. Els Pet please go back and review my account. PLEASE ANSWER MY QUESTION. ARE YOU GOING TO HONOR YOUR WARRENTY? IT IS A SIMPLE YES OR NO.

Don't buy this junk! Waste receptacle is VERY small. You will need to dump it several times a day if you have more than one cat. Unit turns off at random times for no reason. In order for this to be corrected, customer service wants a video of it turning off. Explained that it was random and they didn't care. Can't connect to the app. Receive error multiple times. This is the biggest waste of money. Not sure why it receives good reviews. If only I could get a unit that works like they say in the good reviews!

I thought this litter box would be great. And at first it was. The rake stopped working. I reached out in October to get support. Sent video in per request. Did what they suggested. They were supposed to send new sensors and never did. Reached back out and was told now I’m outside warranty and they can’t do anything to help. Even though I reached out months prior to expiration. I should've paid attention to the negative reviews honestly and not bought it. Most of them said it would stop working. If you’re reading this, it will most likely stop working at some point as it has for so many others, not just myself.

Edit: Notice in the reply that my multiple requests to return the product are STILL not even mentioned. Original: I ordered the automatic litter box from Elspet and it’s not only a nightmare, but the company itself seems to be a scam. The where the plug inserts into the litter box stopped working very quickly unless it it taped into a specific position—again, I have to tape the cord for the box to have power…and a day after that started the box went into a never ending raking cycle, and the door will not open. The whole thing beeps as it rakes endlessly, and it’s completely useless. I contacted the company by email and included a video, then they responded by telling me to upload a video through google drive, I resent the video through google drive and said they I want to return the unit and that I need instructions as to how to get the used litter out before returning given that the door will not open, then they suggest through email that they could send a new adaptor, but the issue is the port for the adaptor, and they ignore my request to return. I respond again about returning the unit and instructions for the door. They respond by offering to send new parts, still ignoring my request to return the unit. I ask for the third time to return the unit and how to open the door, and I offer to return the unit with poo inside, and I told them that if they did not approve the return in the next email that I would contact my credit card company as they are not honoring their own return policy. In the next email they ask for a video to figure out the problem. This company is a scam. Do not buy from them.

I purchased this product and received it on 11/25. By December 12th it stopped working completely. As of today (12/30) it's been inoperable for 3 of the 6 weeks I've had it. With much back and forth by email over a week's time, they eventually sent me a "sensor" to replace. We had to take the whole box apart to replace the sensor, and it all hinges on the cleaning button working to move the rake so that you can proceed to replace the sensor. The cleaning button not working was the main problem. I couldn't get the rake to move to the right position to replace the sensor. They are, and have been, doing everything they can to not give me a refund or a replacement. They offered me a $50 refund on a $380 product and said I'd be responsible for the cost of shipping the defective product back to them. They are a scam with terrible customer service and a defective product. There's even a Facebook group about their scamming. Do not purchase from them. Go with Litter Robot. It might be more money but it's better than being out $380+.

If I could rate minus 10 it would be accurate. This company doesn't honor their 90 day warranty. The product is awful, just see the Facebook page "scammed by Elspet " before you buy. For most buyers on the FB page the product either never worked or stopped working shortly after purchase. The company has two people "Anna" and "Luna" whose jobs are to engage you in endless emails until your warranty runs out. They want videos of it not working, they want to send you spare electronic parts that you have to figure out how to install yourself. If you do get them to refund you, then you will have to pay between $150 to $200 to ship it back. They will give you the address of the warehouse furthest away so you re discouraged and possibly don't want to pay return shipping and then you won't get any refund. So think long and hard before you fall for this item. It's terrible!