Annie T.
Product was not received, customer service not willing to help
Product was not received. I would say that the company is responsible to ensure that products are delivered and not put the onus on the customer. Two months later customer service has not helped and I am still asking for help with resolving this issue. Instead I receive very little help and get repeated requests to check and incorrect information shared! The idea of using the product sounded like a good idea & I was interested in using the creams. Sadly instead I have not received any product and get no help from the company and have lost out!
Response from EloracircleSep 9, 2026
Hi Annie, We sincerely apologize for the late response to your Trustpilot review and for the frustration you experienced with your order. We completely understand how disappointing it must have been to wait so long without receiving your product and to feel that you weren’t getting the support you needed. We’re sorry that our previous communication did not meet your expectations. We would really appreciate the opportunity to review your case again and provide a better resolution. Please contact our customer service team directly with your order details, so we can look into the delivery issue and assist you further. Thank you for your patience, and we sincerely apologize for the inconvenience caused. 💚