ElleSilkReviews of ellesilk.com

Don't purchase ellesilk items as gifts. Your recipient will have no idea of the 10-day return/exchange policy. I received nightwear on Christmas Day that is too large. On January 16 I contacted ellesilk to request an exchange and was told NO. An exchange of size would have cost the company almost nothing and resulted in a satisfied customer. Instead I have a $100+ item I cannot wear. This is very poor customer service.

I got my silk pillow case. It is pretty soft and cool. I have been sleeping better since I used it. It didn't dry my hair out like the cotton ones, and I never wake up with wrinkles on my face. Now, I would like to buy some silk sheets to make my entire body feel as great as my face.

This company has poor customer service end of story, definitely foreign based(most likely China) and do not care about customers satisfaction at all.

I have ordered a gift from Ellesilk for my friends baby.. A beautiful silk sleeping bag and it's absolutely beautiful! I wish they made one in my size I will definitely be buying this again. I had also ordered a silk night shirt and I absolutely love the look and quality. The only downside is the color looks a lot different than it did online. The brown online looks a lot lighter and more neutral than it does in person.. The real color is a bit more red. You can order swatches through their website though and I recommend doing so if you're looking for a very specific hue.

I ordered a set of silk sheets for my mother in law. They are beautiful and great quality, even my mother in law was happy with them! Delivered on time and the color matches the room perfectly. :)

If I could give this shoddy company 0 stars I would. My silk nighties arrived, far too big, they're baggy and gaping under the arms and look nothing like the pictures on their website. The model is clearly holding her arms by her sides to disguise this fact. They won't refund my money but only exchange the items and to do this, and I have to pay to return them to China, and then pay for them to ship me a replacement. AVOID THESE SHYSTERS!

I bought a dressing gown for my wife, and when it arrived it have faulty stitching. I contacted them back and they refused to take it back, replace or refund the item. They kept demanding photos as evidence.They stated their policy was not to refund "intimate goods". I pointed out the sale of goods act but still they refused to do anything. They would not give me an address to return the item to, despite repeated requests. As I paid via Paypal, I complained to them, and they upheld my claim. Paypal got a return address for Ellesilk, but this was their manufacturer in China, and Ellesilk wanted the item sent recorded delivery. The cost of this outstripped what I paid for the item in the first place. I would not get the cost of the postage refunded. I asked Ellesilk if they would contribute but they will now not reply to my emails. I contacted Trading Standards however they cannot advise as the company is outside the UK.

Tout d'abord je commande une taie d oreiller pour la somme d'environ 39 euros on me l'envoie et elle se retrouve bloquée chez DHL. Pour quelle raison car dédouanement à payer pour le prix du dédouanement encore 39 euros à payer super ça me revient au double du prix!!!! Tout ça pour une saleté de contrefaçon en provenance de Chine (ah tiens donc??!) et oui Ellesilk porte mal son nom elle devrait s'appeler ellepolyester car la soie est synthétique