ElleSilkReviews of ellesilk.com

Avoid ellesilk at all costs. I am disgusted with them. The amount of trouble I have had with them lasting over a period of weeks I did not realise they were in China. You don't know that when you order something.. I ordered women's pyjamas which were nothing like colour on line. They won't refund nightwear so I had to exchange them. It took me ages to get a return address from them. Then I had to pay shipping fee to send pyjamas back and another shipping fee to send exchange pyjamas back to me. So I have spent a lot of money. Anyway about 10 days after they received the wrong pyjamas backI received exchange wine coloured pyjamas. Guess what they are faulty. There is a fault with the satin it is all rucked up on the top. I have emailed them 3 times and they are now deliberately ignoring my emails. So I am stuck with faulty pyjamas. I am absolutely furious, disgusted and stressed after all this. Also all the buttons are very loosly sewn on and the second night I wore pyjamas a button fell off. Absolute rubbish. Just an update on these rubbish pyjamas. Now the drawstring around the top of trousers to keep them up has come right out because there was nothing to secure it..Words fail me!!!

HOLE IN MY SHEET. I purchased a premium silk sheet set recently, washed them as per instructions and when putting the bottom sheet on found a small tear - contacted Elle Silk and was told it was my fault and seeing as the sheets have been washed are refusing to do anything about it. I have washed over 3000 sets of linen and never managed to put a hole in anything! ABSOLUTELY DISGUSTED WITH THEIR ATTITUDE AND SERVICE - WISH I HAD HAVE READ THE REVIEWS BEFORE ORDERING FROM THIS COMPANY.

Bought two sets of pyjamas for my partner with faulty stitching in both the top and the pants of the sets. Sent photo evidence to customer support only to be told no refunds and that I could have $40 off my next purchase. What an absolute joke of a company. Hope you appreciate the money you got off me this time.

I have had the best shopping experience. My order has arrived within 8 days (and it is just before Christmas!). The silk nightgowns I ordered are beautiful, well made and the size is correct. The color is true to the image on Ellesilk web site. I am delighted with my purchase.

Ordered an item off this site well over a month ago with an expected delivery time of 5-7 business days. When it still had not arrived in 3 weeks I emailed the company and was advised to follow up with the courier direct, which I did and was given the run around by them. Went back to Ellesilk and explained my order was with them I wanted my product by end of week (when it was needed for a baby shower) or a refund. They told me I would have to "refuse the package" from the courier -- a package I still had no idea where it was. And then they would send it back to their warehouse (which is in China) and then they could refund me. I explained at that time it was too late for shower AND I was out of pocket for a package I am not even sure they sent. Helen who I spoke with was incredibly unhelpful and downright rude at times. I would not buy from them, delivery times stated are not accurate and there is no customer service if anything goes wrong. The package eventually showed up nearly 5 weeks later and at this stage it is incredibly battered..

They are from China which if I had known would not have purchased from them. I know that the silk is from China but companies are located in USA to buy from. They will not take back sale items even if they are damaged so beware. If you do return you have to send the package back to China. The color I ordered was light pink which it was not when I received it. Their customer service sucks don't buy from here.

I had a great experience with Ellesilk my order arrived quick was packaged beautifully. The sizing was spot on I followed the sizing chart on the website. I purchased a nightgown and a sleeping mask the quality is excellant for both in the construction and the silk. I'm very happy with my experience with them.

Zero star. Promised 3-5 business delivery, but take 10 days, and refuse a return. Horable customer service. Avoid!