ElleSilkReviews of ellesilk.com

I bought the silk doona cover and pillow cases They are really soft, high quality , beautiful light green minty colour My hair became more silky and smooth Highly recommended

Colour richer than expected. Beautiful nightgown, fantastic quality. Love it!

As others have already said about this company. Products might be good but the customer service is terrible. I ordered something after carefully considering whether I will receive the item on time. I gave myself a 3-4 day extra to account for potential delays. Sadly today is the 5th day after I've made the order and my item is not dispatched. I emailed them 2 days ago to cancel the order as no waybill has been generated and it was definitely not shipped. Whilst their reply is fast, they only send you 1 email a day, looks like a tactic to delay telling you the truth. For 2 days, they insisted that the package has ben shipped. Today, they emailed saying the package is unpacked. Still not helping me with my cancellation despite it being in their factory. This looks like a very typical tactic used by some eastern companies. After you've made your order, you're forced into it and won't help you cancel/return or exchange. Their products might be very good, which is why there are so many good reviews, but they don't care if you like the product. Every bad review is because of their customer support. I would stay away and go somewhere else.

Sadly, the dress i ordered looked cheap. It was advertised as unlined, and has a doubled collar which shines through. In the pictures on the website it showed a champagne-rose and the dress i received looked pink-rose (elegant vs. cheap) plus the seams shine through when worn. Contacting them was tiring, and it seemed like they did not care - they sold their product and wanted me to go away. When i then tried to return the Product ElleSilk said that i could, but that i would have to pay the return shipping fees and that they would advise that i use tracked shipping which is about 45$ from Germany. The website did not (maybe still does not this was a few months back) state that they ship directly from China or that you would face such costs for returning the dress. The dress cost 150$ and as i said before i was really unhappy with the quality as it looked cheap. When i confronted the customer service (at this point I had been writing about 10 Mails back and forth) they said that everything "looked right on their surveillance tapes" So basically they are fine with selling cheap looking clothes. Also they stated that "taxes were paid" and marked the item as being at a lower value (about 20$ instead of 150$) in order to save that money. Don't buy their cheap products!

the quality is very good and the price is reasonable.

Bought the silk pillow covers and we are loving the product. The fabric quality and colour richness is super amazing. The packaging was super premium and enhanced the overall unboxing experience. We bought it to check the quality from Elle silks so that we can decide if we should make more purchase. And I must say we are happy with the experience.

Ich bin sehr zufrieden mit der Qualität und die Bettdecke ist super angenehm.

Although the silk used by this company is excellent their service is terrible. Recently, I bought two silk pj's from them. When I tried to exchange them for a different size I got the usual "busy due to Covid" story and until I insisted them to respond there was no action. If you ever think of exchanging or returning their products don't waste time go buy it from somebody. else.