ElleseandcoReviews of elleseandco.com

Good information given for product selected

It is an easy format to choose products from ,and great prices.

DO NOT BUY FROM THIS COMPANY Please read if you would like to save yourself some money. I ordered a women’s 2 piece Cashmere Lounge Ensemble that described the fabric as “Crafted from exquisite cashmere”. The site also offered Fast and free shipping across Australia and a 30-day money back guarantee. All these are lies. Firstly it took 3 weeks for the items to arrive. It was free. It was not fast. Secondly, the wrong item was shipped. It looked alike to the picture but was 90% polyester and not a thread of cashmere. Thirdly, they would not correct THEIR mistake and there was no money back guarantee. Instead the below is what they offered as a resolution for THEIR error. “Instead of going through the process of returning the item, we’d like to offer you two convenient options: ✳ Option 1: 10% Partial Refund You will receive 10% of your order amount back to your original payment method. You get to keep the item – no need to ship it back or wait for return processing. Or ✳ Option 2: 50% Store Credit Receive 50% of your original order value as store credit. Use it anytime on future purchases with us. These options are designed to save you time, effort, and shipping costs — while still acknowledging the issue and providing compensation. Please let us know which option works best for you. If you have questions, we’re here to help.” I received a product I did not want and an offer for me to keep the shit product I did not want and only receive 10% of my money back, or get a 50% store credit, loose 50% of my money and still have to deal with this company again and hope they would actually ship the correct product. A BIG NO F### YOU. In the end, I negotiated a 30% partial refund, which was apparently the best they could do to save me the shipping return cost. Quote from Ellese, “We’ve tried our best to offer fair and convenient resolutions”. Nothing about this resolution was fair or convenient for me. I lost 70% of my money and threw the item in the trash as I will not wear polyester. Please save your money and your sanity and do not by from this company.

This is my first order with the company, therefore I have nothing to gauge this experience against The ordering was clear and easy The price good. I have my fingers crossed the quality is also good.

The shoes I purchased online lasted no more than a month. Cheap rubbish, glue fell apart. I forwarded photos and they wanted to see a short video. Their policy is they do not give refunds but credit against another purchase which is illegal in Australia. Emails back and forth with the same patronizing replies but from another person or an A I response. They agreed in writing to exchange but it has not eventuated yet. The ACCC needs to take them to court and fine them for false advertising and faulty merchandise and their no refund policy. In short don't go and buy their cheap rubbish they have no credibility as a retailer. It took about 6 weeks to receive the initial purchase. my purchase date is approximate but close to that date.

Prezzi super venditore consigliato

Very easy to deal with and great communication!

I couldn't find a estimated shipping date before purchasing the item. The item was very expensive compared to other places locally and online but I know the other places cannot arrive in time for Halloween.